I get an error code 31 in Device Manager.

Hi Keith,

Thank you for posting your query in the Microsoft Community.

You receive an error code in Device Manager. It can be difficult when something that is important to you does not work as expected. It is pretty simple and we are here to help you fix the issue. We will work as a team and get this sorted out.

Please answer these questions-

1)    What is the make and model of the computer?

2)    Do you have any devices connected to the computer?

3)    What is the device with the issue?

4)    Have you made any changes on the computer prior to the issue?

I would like more information regarding the issue.

Method 1–

I would have you run the hardware and devices troubleshooter.

Refer the steps-

a)       Click on “Start” and type “troubleshooting” (without the quotations) and then select “Settings”.

b)       Now, Click on “view all”.

c)       Run the “Hardware and devices” troubleshooter.

Method 2-

I would have you refer the article-

What if a device isn't installed properly?

http://windows.microsoft.com/en-US/windows-8/what-device-isnt-installed-properly

Additionally, I would have you download and install the latest drivers for the device directly from the manufacturer’s website.

Do let us know if you have any other queries pertaining to Windows in the future. We will be happy to help. We, at Microsoft strive towards excellence and provide our customers with the best support.

Thanks.

Hi,

Thank you for contacting the Microsoft Community.

Please answer the question-

Did you perform the steps suggested in my earlier post?

Do get back to us and let us know. We will be happy to help you further.

Thanks.