I get an error code 31 in Device Manager.

Device Manager shows a Yellow warning triangle :-    USB-IF xHCI USB Host Controller

 

Properties shows that this device is not working properly because windows cannot load the drivers  required  for this device. (Code 31)

 

I am using Windows 8 and I have tried loading the latest drivers. Any help would be appreciated 

 

Original title: code 31

 

Question Info


Last updated April 19, 2019 Views 23,429 Applies to:
Answer
Answer

Hi Keith,

Thank you for posting your query in the Microsoft Community.

You receive an error code in Device Manager. It can be difficult when something that is important to you does not work as expected. It is pretty simple and we are here to help you fix the issue. We will work as a team and get this sorted out.

Please answer these questions-

1)    What is the make and model of the computer?

2)    Do you have any devices connected to the computer?

3)    What is the device with the issue?

4)    Have you made any changes on the computer prior to the issue?

I would like more information regarding the issue.

 

Method 1–

I would have you run the hardware and devices troubleshooter.

Refer the steps-

a)       Click on “Start” and type “troubleshooting” (without the quotations) and then select “Settings”.

b)       Now, Click on “view all”.

c)       Run the “Hardware and devices” troubleshooter.

Method 2-

I would have you refer the article-

What if a device isn't installed properly?

http://windows.microsoft.com/en-US/windows-8/what-device-isnt-installed-properly

 

Additionally, I would have you download and install the latest drivers for the device directly from the manufacturer’s website.

 

Do let us know if you have any other queries pertaining to Windows in the future. We will be happy to help. We, at Microsoft strive towards excellence and provide our customers with the best support.


Thanks.

 

 

13 people were helped by this reply

·

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Answer
Answer

Hi,

 

Thank you for contacting the Microsoft Community.

 

Please answer the question-

 

Did you perform the steps suggested in my earlier post?

 

Do get back to us and let us know. We will be happy to help you further.

 

Thanks.

2 people were helped by this reply

·

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.