I cannot install HP 3600n drivers.

Windows 8 says drivers unavailable. I downloaded the drivers from hp website, but they won't install. Windows compatibility test says drivers incompatible even though I downloaded the ones that were specifically labelled Windows 8 64-bit.
 

Question Info


Last updated February 19, 2020 Views 16,129 Applies to:

* Please try a lower page number.

* Please enter only numbers.

* Please try a lower page number.

* Please enter only numbers.

Hi,

As OEM HP is responsible for the proper operation of the printer and their
supplied drivers. Check with HP Support, their on-line documentation and
drivers, and ask in their forums.

Try the HP Print and Scan Doctor for Windows
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c03286146

Good chance you need to update or re-install the latest available driver.

HP - Supported Printers for Windows 8
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03168175&cc=us&dlc=en&lc=en&product=3794625

HP - How to Get Your Printer Working with Windows 8
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03494007&cc=us&dlc=en&lc=en

HP Color LaserJet 3600 Printer series - Software and Drivers <- set to your
version of Windows.
http://h20565.www2.hp.com/portal/site/hpsc/public/psi/swdHome/?cc=us&cc=us&lang=en&lang=en&sp4ts.oid=501046&ac.admitted=1380513694871.876444892.492883150

HP Color LaserJet 3600 Printer series - Support and Troubleshooting
http://h20565.www2.hp.com/portal/site/hpsc/public/psi/home/?cc=us&cc=us&lang=en&lang=en&sp4ts.oid=501044&ac.admitted=1380513676482.876444892.492883150

HP Support/Troubleshooting & Drivers
http://welcome.hp.com/country/us/en/support.html

Contact HP
http://welcome.hp.com/country/us/en/contact_us.html

HP Forums
http://h30434.www3.hp.com/psg/

====================================================

The main issue is probably the drivers however these may help :

Windows 8 - Fix Printer Problems
http://windows.microsoft.com/en-US/windows/printer-problems-in-windows-help#fix-printer-problems=windows-8&v1h=win8tab1&v2h=win7tab1&v3h=winvistatab1&v4h=winxptab1 

Windows 8 - How to solve printing problems in Windows
http://windows.microsoft.com/en-US/windows-8/how-to-solve-printing-problems

Windows 8 - Install a printer
http://windows.microsoft.com/en-US/windows-8/install-a-printer 

Windows 8 - Find and install printer drivers
http://windows.microsoft.com/en-US/windows-8/find-and-install-printer-drivers

Hope this helps.


Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle <- Mark Twain said it right!

Rob Brown - Microsoft MVP - Windows and Devices for IT 2010 - current
Windows Insider MVP 2016 - current

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I ran into the same issue with a Windows 8.1 64 bit machine.  Windows Update failed to find the driver and HP's Windows 8 driver installer bombed.  But there ended up being a really simple fix: the Windows 7 64 bit driver.  This is what you're after...

http://h20566.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdHome/?sp4ts.oid=501046&spf_p.tpst=swdMain&spf_p.prp_swdMain=wsrp-navigationalState%3DswEnvOID%253D4063%257CswLang%253D%257Caction%253DlistDriver&javax.portlet.begCacheTok=com.vignette.cachetoken&javax.portlet.endCacheTok=com.vignette.cachetoken

Hope this helps.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Hi I followed these exact steps word for word and it word! OMG! after months of trying to figure it out! Hope this helps!

http://h20564.www2.hp.com/hpsc/doc/public/display?docId=emr_na-c03515691

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Hi I followed these exact steps word for word and it word! OMG! after months of trying to figure it out! Hope this helps!

http://h20564.www2.hp.com/hpsc/doc/public/display?docId=emr_na-c03515691

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

After calling HP Business support where they told me the print drivers for Windows 8 / 8.1 64 bit would not work on an operating system higher than Vista (I refused to throw out and give up on a perfectly good printer) I did the following:

I tried to download the drivers on my lap top that has Windows 7. It worked perfect. Then I decided to try the same method on my Windows 8.1 64 bit. Installation was fast, easy, and works perfect.

This is what I did:

  1.     Uninstalled the hp driver for 8.1 in the control panel.
  2.     Uninstalled the dot4 driver in the control panel.
  3.     Uninstalled HP help and assistant from the control panel.
  4.     Downloaded the Windows 7 64 bit driver from www.hp.com.
  5.     Plugged in the 3600n printer with a usb port to my computer.
  6.     Went to Device manager selected add a printer.
  7.     Selected "printer not listed".
  8.     Selected add a local printer and changed lpt1 to usb virtual printer.
  9.     Selected have disk.
  10.     Selected browse and found the HP installer 3600 folder in the c directory.
  11.     Selected driver folder.
  12.     Selected x64 (64 bit - xp_s2003_vista).
  13.     hpc3600w.inf appeared in the window and selected open
  14.     C:\HP_CLJ_3600_Installer_WW\Drivers\x64(64 bit - XP_S2003_Vista) appeared in the window and selected
  15.     Selected OK and the printer installed

Hope this helps.

3 people were helped by this reply

·

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I have Windows 10 64 Bit and here's what I did.

Go to HP support look up Vista Drivers Software for  HP 3600 you will see a download for

http://h20566.www2.hp.com/hpsc/swd/public/detail?swItemId=lj_56977_1

HP_CLJ_3600_Installer_English

After you download it hit run ( IT WILL NOY LOOK LIKE IT WORKED ) But trust me.

When its done go to Device MGR look for the one marked Other Device click on it and update driver.

Select browse my computer. It will be under

C:/HP_CLJ_3600_Installer_English/drivers

There are 32bit and 64bit Select yours and follow the pop ups.

30 people were helped by this reply

·

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Windows 10 64 bit also and it worked for me

Thanks

2 people were helped by this reply

·

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Worked on Windows 10 Pro x64 on 1/5/2015

2 people were helped by this reply

·

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Chaz 736, Excellent and easy to follow instructions that worked perfectly on Windows 10. Thank you.

4 people were helped by this reply

·

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Unfortunately it didn't work.  It looks like HP changed the executable to the link you posted because the link gave me a different file.  It's an executable called:

HP_CLJ_3600_Installer_WW.exe

Which created the following folders.

C:\HP_CLJ_3600_Installer_WW\Drivers\x64(64 bit - XP_S2003_Vista)

I tried it anyway because, at this point, I was willing to try anything.   The executable created the drivers directory and also started the Installation app that I originally used to install my drivers and other software back when everything still worked.  I didn't run the installer though. I was able to install the drivers and can see my printer in the device manager and even printer a test page.  But when I tried testing other pages, e.g. PDFs and JPG and get the following:

PCL CL error

Subsystem:KERNEL

Error:          IllegalDataValue

Operator:   VendorUnique

Position:     51

Several other documents gave me the same error except the Position value was different.

I also still have the "Unknown Device" under Other Devices and can't get rid of it, even after uninstalling it and rebooting.  I initially tried updating the driver for the unknown device but that didn't work so I unplugged the printer USB connection, plugged it back in and waited for windows to recognize the printer and then proceeded to update the drivers that way.

Anyway, I'm really at a loss.  I've tried ALMOST everything.  There was one solution I've read on HP's website, which someone posted here, that suggested that I download and install the Vista solution in a newer Windows version which I didn't feel comfortable doing.  Did you have to install "Vista Solution",  perhaps to fix a different driver issue with Windows 10?   Here's the link again.

http://h20564.www2.hp.com/hpsc/doc/public/display?docLocale=en_US&docId=emr_na-c03515691#c03515691_DownloadDriver

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

* Please try a lower page number.

* Please enter only numbers.

* Please try a lower page number.

* Please enter only numbers.