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Windows 8 says drivers unavailable. I downloaded the drivers from hp website, but they won't install. Windows compatibility test says drivers incompatible even though I downloaded the ones that were specifically labelled Windows 8 64-bit.
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Last updated February 19, 2020
I ran into the same issue with a Windows 8.1 64 bit machine. Windows Update failed to find the driver and HP's Windows 8 driver installer bombed. But there ended up being a really simple fix: the Windows 7 64 bit driver. This is what you're after...
After calling HP Business support where they told me the print drivers for Windows 8 / 8.1 64 bit would not work on an operating system higher than Vista (I refused to throw out and give up on a perfectly good printer) I did the following:
I tried to download the drivers on my lap top that has Windows 7. It worked perfect. Then I decided to try the same method on my Windows 8.1 64 bit.
Installation was fast, easy, and works perfect.
This is what I did:
Uninstalled the hp driver for 8.1 in the control panel.
Uninstalled the dot4 driver in the control panel.
Uninstalled HP help and assistant from the control panel.
Downloaded the Windows 7 64 bit driver from www.hp.com.
Plugged in the 3600n printer with a usb port to my computer.
Went to Device manager selected add a printer.
Selected "printer not listed".
Selected add a local printer and changed lpt1 to usb virtual printer.
Selected have disk.
Selected browse and found the HP installer 3600 folder in the c directory.
Selected driver folder.
Selected x64 (64 bit - xp_s2003_vista).
hpc3600w.inf appeared in the window and selected open
C:\HP_CLJ_3600_Installer_WW\Drivers\x64(64 bit - XP_S2003_Vista) appeared in the window and selected
Selected OK and the printer installed
Hope this helps.
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Unfortunately it didn't work. It looks like HP changed the executable to the link you posted because the link gave me a different file. It's an executable called:
Which created the following folders.
C:\HP_CLJ_3600_Installer_WW\Drivers\x64(64 bit - XP_S2003_Vista)
I tried it anyway because, at this point, I was willing to try anything. The executable created the drivers directory and also started the Installation app that I originally used to install my drivers and other software back when everything still worked.
I didn't run the installer though. I was able to install the drivers and can see my printer in the device manager and even printer a test page. But when I tried testing other pages, e.g. PDFs and JPG and get the following:
PCL CL error
Several other documents gave me the same error except the Position value was different.
I also still have the "Unknown Device" under Other Devices and can't get rid of it, even after uninstalling it and rebooting. I initially tried updating the driver for the unknown device but that didn't work so I unplugged the printer USB connection, plugged
it back in and waited for windows to recognize the printer and then proceeded to update the drivers that way.
Anyway, I'm really at a loss. I've tried ALMOST everything. There was one solution I've read on HP's website, which someone posted here, that suggested that I download and install the Vista solution in a newer Windows version which I didn't feel comfortable
doing. Did you have to install "Vista Solution", perhaps to fix a different driver issue with Windows 10? Here's the link again.