Human Interface Devices drivers error (code 39) after last windows update

After the last Windows updates all my HID devices (wireless and bluetooth devices like mouse, speakers etc.) fail to connect. In Device manager I get the following message:

Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)

{Unable to Load Device Driver}
%hs device driver could not be loaded.
Error Status was 0x%x

System restore fails as well.

 

Question Info


Last updated September 6, 2018 Views 1,723 Applies to:

Hi,

 

Welcome to Microsoft Community and we are gald to assist you.
 
As per the query, the Human interface devices unable to connect to the computer and not working as well.
 
To understand the issue clearly, I require some resources:
1) What is the Make and Model of the computer?
2) What are the particular devices that cannot be connected to the computer?
 
I would suggest you to follow the methods below to try and resolve the issue:
 
Method 1:
 
I would suggest you to update the drivers.
 
Follow the steps:
 
a) Press Windows and d key together to go to the desktop.
b) Press Windows and x key and select Device Manager.
c) Locate the respective driver which is not working.
d) Right click on the driver icon and select Update driver software.
e) Click on Search automatically for the updated driver.
f) Follow the onscreen instructions to update.
 
Method 2:
 
I will suggest you to uninstall the drivers of the devices that are currently installed.
Note: Download the latest drivers for the devices form the manufacturer website.

Follow the steps:
 
g) Press Windows and d key together to go to the desktop.
h) Press Windows and x key and select Device Manager.
i) Locate the respective driver which is not working.
j) Right click on the driver and select Uninstall.
k) Right click on the Setup file which you have downloaded.
l) Select Properties.
m) Click on Compatibility tab.
n) Under Compatibility Mode, check the box which states “Run this program in compatibility Mode for”:
o) Select Windows 7 from the list.
p) Click on OK.
q) Follow the onscreen instructions to install the driver in Windows 7 compatibility mode.
 
You can refer to the link below for reference:
 
 

 
Please write us if the issue does not gets resolved.

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The problem regarding the connectivity of my devices solved by manually choosing the drivers to update from a list on my harddrive. 

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Hi Lee,

 

We are glad to know that you were able to get the issue resolved. The suggestions will help other community members who face simillar issues

 

Please reply us if you have any issue related to Windows.

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