how do i fix/repair my cd/dvd driver in windows 8?

I need help to figure out why I can not load or rather, why WINDOWS can not load the correct drivers for my cd/dvd player.  I am running win8 on one HD and win7 on a different HD and win7 will recognize the player, but win 8 won't.  It was working probably two weeks ago (I don't use it that often) and it just stopped.  I even bought a new cd/dvd player with all the drivers and downloaded updates from Plextor web site . . . Nothing works! Works great for win7 however, I want it to work (and it should work) on win8. I've tried the 'upper and lower filters with-in regedit however, I don't know what the values should be. The disk with the win8 was new when win8 version was installed. And of course I've tried to uninstall/search for newer drivers, but nothing seems to help.  So, if anyone could assist me I'd be grateful.  Thanks in advance.

 

Can you check the following registry key?:

 

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

 

At that registry key, in the right window, is there, under "Name", either an UpperFilters or LowerFilters value?

 

If so, for each of the UpperFilters and/or LowerFilters value, what is listed under "Data"?

 

(By default there is no UpperFilters or LowerFilters value at that registry key).

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Can you check the following registry key?:

 

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

 

At that registry key, in the right window, is there, under "Name", either an UpperFilters or LowerFilters value?

 

If so, for each of the UpperFilters and/or LowerFilters value, what is listed under "Data"?

 

(By default there is no UpperFilters or LowerFilters value at that registry key).

First, thanks for the reply. There is no upperfilter; Lowerfilter under Data is: PxHIpa64. I think I mentioned I've installed a Plextor DVD; MDL PX-891SA. 

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The PxHIpa64 is most likely invalid so try removing the  PxHIpa64 entry.

 

To remove the PxHIpa64 entry double-click LowerFilters and, under Value data, remove PxHIpa64 > OK

 

Create a system restore point beforehand and restart the computer after.

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Try the Fixit tools here as and where they relate to CD problems.

 

Your CD or DVD drive can't read or write media
http://support.microsoft.com/mats/cd_dvd_drive_problems/en-us

 

DVD-CD ROM DRIVE SUDDENLY STOPPED WORKING
http://social.answers.microsoft.com/Forums/en-US/vistahardware/thread/16c9b2ea-d659-4a7e-b2c2-3b223d9ec3a9

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Hi,

 

The  PxHIpa64 is sometimes related to older Roxio\Sonic software, and a lot of times after an update, or even their installation, you CD\DVD drives will vanish...

 

Installing PxEngine_4.18.16a downloaded from this link will solve the problem if deleting the filter does not, or causes another problem.

 

http://corel.force.com/roxio/articles/en_US/Master_Article/000012592-PX-Engine-Description-and-Download?retURL=%2Fapex%2Fkbsearchresultspage&popup=false&lang=en_US&productTopCategory=Roxio&applicationSubCategory=NONE&productSubCategory=NONE&topicCategory=NONE&topicCategoryText=NONE&subTopicCategory=NONE&subTopicCategoryText=NONE&articleId=kA060000000L3f4

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Last updated April 13, 2020 Views 1,930 Applies to: