HD youtube videos are not playing in internet explorer

Hi,

I have bought Windows 8 Pro for my Sony-VAIO laptop model VPCEB46FG which had windows 7 home premium. I cannot play hd videos on youtube. My machine has ATI Mobility Radeon HD 5000 Series (Microsoft Corporation - WDDM v1.20) graphics card. please provide a solution for this.

Also Windows 8 is not detecting my Web-Camera on my laptop. Could you please provide all the possible driver updates.

Thanks
Srini
*** Email address is removed for privacy ***
 

Question Info


Last updated January 15, 2020 Views 6,594 Applies to:
Hi Srinivas,

Thank you for posting the query on Microsoft Community and we are glad to assist you on this issue.
 

As per the issue description, it seems like you are unable to play HD videos on YouTube and the laptop is not able to detect the camera.
 
I would like to gather some information on this issue to help you in a better way:
 
1) Which version of Internet Explorer are you using to play to HD videos on YouTube? Is it the Modern version or the desktop version of Internet Explorer?
2) Do you get any error message when you try to play the HD videos on YouTube? If yes, what is the exact error message that you get?
 
If you are using Modern version of Internet Explorer to play the HD videos on YouTube, I would suggest you to play the videos on desktop version of Internet Explorer. Check if it helps.
 
If you are already using the desktop version and you are facing this issue, then, let’s try managing the add-ons and check if it helps.
 
You can try the methods:
 
For issue related to HD videos on YouTube:
 
Let’s follow the methods according to resolve this issue:

 
Method 1:

 
I would suggest you to manage add-ons which are required to play some videos online on Internet Explorer 10. You can refer to the link to do so:

 
Videos won't play or WebPages won't display correctly”

 

 
Method 2:

 
If the issue still occurs, then let’s view the website in compatibility view and check if the same issue occurs again.
I would suggest you to add the address of the website in compatibility view options for Internet Explorer browser.
 
You can follow the steps to add the website in compatibility view:

 
a) Open Internet Explorer 10 on the desktop.
b) Press Alt key on the keyboard to enable the menu bar.
c) Navigate to Tools tab.
d) Click on Compatibility view settings.
e) Add the address of the website in the box present besides Add option.
f) Click on Add.
g) Click on Apply.
h) Click on OK.

 
Check if you are able to play the videos on YouTube while using Internet Explorer.

 
For issues related to camera on the laptop:

 
Since, the laptop is not able to recognize the camera on the laptop, let’s run the hardware and device troubleshooter and check if it helps.
 
Please follow the methods to try and resolve this issue:
 
Method 1:
 
I would suggest you to run Hardware and Devices troubleshooter for Windows 8 and check for the issue.
 
Note: Hardware and Device troubleshooter checks for common problems and makes sure that any new device or hardware connected to your PC is installed correctly.

Please refer to the link below:
 
Follow the section “Run the Hardware and Devices Troubleshooter”.
 
 
Method 2:

 
I would suggest you to download the software patches for the specific model of Sony Vio laptop from the Sony website.

 
You can refer to the link to download and install the software patches for the specific model of the laptop:
 

 
Check if you get the required drivers for the camera and if it helps to detect the camera on the laptop.

 
Method 3:

 
I would suggest you to download the driver for the camera for Windows 7 Home Premium and install the driver in Windows 7 compatibility mode.

 
Here’s the link to download the driver for the camera device:

 

 
Select the operating system and choose the required driver from the driver list.

 
You can follow the steps to install the driver in Windows compatibility mode:

 
Step 1:

 
Uninstall the current version of the camera driver on the laptop:
 
Note: Please make sure that you have downloaded the latest version of the camera driver from the
manufacturer website before uninstalling the current version of the camera driver from the laptop.
 
a) Press Windows and x together on the desktop screen.
b) Select Device Manager.
c) Locate Imaging devices and expand the driver icon.
d) Right click on the camera driver icon and click on Properties.
e) Click on Uninstall.
 
Step 2:
 
You can install the driver that you have downloaded for the camera in Windows compatibility mode:

 
Follow the section “Apply a compatibility mode”:

 
 
Hope it helps.
 
Please reply us with the status of this issue.
 
Feel free to let us know if you have any other Windows related issue and we would be help to help you.

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Hi Team,

1) I am using Internet explorer 10 version (the problem with both the versions. i.e. desktop version and normal version).
2) While playing videos one message is coming. the message is "there is a problem with internet explorer, please restart your internet explorer", then it will automatically closes and reopens the tab.

Method1:
In below mail chain, you have mentioned that manage add ons and provided a link. The link is saying that how to disable or enable. But it is not mentioned that what exactly we needs to disable and what exactly we need to enable??

Method2:
Compatability view: I tried this also still it is not working for me.

Regarding Camera:
Method1, method 2, Method3: I tried all the below mentioned methods and nothing is working for me.  There are no drivers available for Model and how I ll download and istall and troble shoot and recheck....

Windows 8 Pro:  A completely shitty OS i can say. The basic features I lost by installing this oS.

Windows Media Player:  A player which has no use, we are not able to play MKV files in Windows 8.


Coould you please provide the solution for this one tooo so that atleast I can use my laptop for basis purpose. Otherwise I ll throw  this shitty OS in US-Dust bin.
 
Thanks,
Srini

If you want to talk to me regarding feedback or if you want to question that why you are not feeling comfortable with this OS, Please don't contact me.

My mobile number is : +91-7738176545

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Hi Srinivas,


Thank you for providing us an update on this issue.

 
I can understand the inconvenience which you are facing on this issue.

 
On issue related to HD videos on Internet Explorer, I would suggest you to reset Internet Explorer settings as we have tried all possible troubleshooting steps to resolve this issue.

You can refer to the link to reset Inter Explorer settings:

 
Reset Internet Explorer settings
 
 
To reset Internet Explorer settings:
 
Disclaimer: The Reset Internet Explorer Settings feature might reset security settings or privacy settings that you added to the list of Trusted Sites. The Reset Internet Explorer Settings feature might also reset parental control settings. We recommend that you note these sites before you use the Reset Internet Explorer Settings feature.

 
Considering the issue with the webcam on the laptop, as there are no webcam drivers available on the manufacturer website, I would suggest you to contact Sony to get the required webcam drivers.
 

You can refer to the link to contact them:

 

 
As far as the issue with the playing MKV files on Windows Media Player, I would like to inform you that Windows Media Player does not support MKV file on Windows 8.
 

I would suggest you to use your favorite search engine to search for third party application to play MKL files on the computer.

 
Disclaimer: Using Third Party Software, including hardware drivers can cause serious problems that may prevent your computer from booting properly. Microsoft cannot guarantee that any problems resulting
from the use of Third Party Software can be solved. Using Third Party Software is at your own risk.

 
Please feel free to let us know if you have any more queries on hardware and driver issue on Windows and we would be glad to assist you.

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