Getting a "blue screen error" when I connect my windows 8 laptop to a projector!

Hello!

I've installed the latest drivers on my computer. Whenever I connect my computer to a projector and select "duplicate screen" option, I receive a blue screen error and my laptop restarts itself. I don't really want to downgrade to windows 7, as I find windows 8 quite user-friendly. Besides it didn't take much time for me to get used to it at all, as some other users complain. However, although these errors seem to be minor problems, they really deteriorate the whole experience when sustained. Any help would be much appreciated!

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It may help to look at the minidump files from the crashes with a debugger.

Can you zip up the minidump files in the C:\Windows\Minidump folder and make available (provide link) via Windows Live SkyDrive or similar site?

The following link has information on using Windows Live SkyDrive:

http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65

If you have problems zipping the minidump files copy the minidump files to another location such as a folder on the Desktop

Also, you do not necessarily have to zip up the minidump files, you can upload them one at a time.

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Thank you very much for your quick reply.

Here are the two crash reports I received when connecting to a projector.

http://sdrv.ms/WLhFKA

 

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The minidump files showed a KERNEL_MODE_EXCEPTION_NOT_HANDLED_M (1000008e) stop error caused by the nvlddmkm.sys:

 

BugCheck 1000008E, {c0000005, 8f584db3, af65b7d0, 0}

Probably caused by : nvlddmkm.sys ( nvlddmkm+745db3 )

 

The nvlddmkm.sys is the NVIDIA display adapter driver.

 

Where did you obtain the driver for the display adapter? Was it through Windows Update or from NVIDIA?

 

 

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NVIDIA GeForce 8400M GS

Driver Provider: NVIDIA

Driver Date: 12/29/2012

Driver Version: 9.18.13.1090

Digital Signer: Microsoft Windows Hardware Compatibility Publisher

 

I got this info from the properties of the display adapter. I don't remember specifically downloading the driver from NVIDIA, so I should have obtained it through Windows Update. But I am not sure. Maybe Windows, itself, downloaded the driver during installation, then NVIDIA control panel found a newer version and updated through its own channel... Is there a way to learn it to be sure ??

 

It looks like the version of the graphic drive I see on NVIDIA Control Panel( 310.90 ) is the same as the one I can find on NVIDIA's webpage. Here is the link:

http://www.geforce.com/drivers/results/55030

 

Neither NVIDIA control panel, nor Windows update suggests me a new driver. They both say it is up-to-date.

 

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Btw, I am not an advanced user but highly motivated to solve my tech-problems. So please let me know if you need some more information. I really appreciate your help, thank you!!

 

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The error you are receiving is similar to what was experienced with the 310.90 drivers in XP with dual monitors here.

 

I hoping what worked there will work for you.

 

Here's what you can try:

 

Download a fresh copy of the 310.90 drivers from NVIDIA from your link here.

 

Uninstall the NVIDIA display driver  by doling the following:

 

Start > type change or remove a program and click "Settings" and then click  "Change or remove a program"

 

Scroll down and locate "NVIDIA Graphics Driver 310.90" and uninstall it.

 

Choose to restart the computer later and then go back to "Uninstall or change a program" and uninstall any other driver or software from NVIDIA associated with the display adapter such as "NVIDIA PhysX System Software".

 

Restart the computer.

 

Then install the freshly downloaded 310.90 drivers however during Setup when you reach "Installation options" choose "Custom (Advanced)" > Next and then select "Perform a clean installation"

 

I would also suggest to unselect any component you will not need or use.

 

For instance I don't believe the display adapter (8400M GS) supports either the PhysX software or"3D Vision" so you can unselect those if they are selected.

 

Then continue with the installation.

 

Restart the computer and see if the same error occurs.

 

 

 

 

 

 

 

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Now I am doing exactly what you have suggested. But I won't have access to a projector until Monday. I'll let you know about the results on Monday. Thanks again!

 

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You're welcome, and good luck!

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Hi! I tried your suggestions as the first thing in the morning. The thing is when not connected to the projector, I can choose between second screen options (duplicate, extend etc..) freely. However, again when connected to the projector, it crashes.

I did a custom installation as you suggested, and didn't install PhysX software and even NVIDIA update. I only installed the driver. Btw, 3D vision wasn't there.

Do you think I should try a former version of the driver? Or what else can I do?

Cheers!

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Can you provide the minidump file(s) from the latest crash(es) since reinstalling the display adapter driver?

 

Also, can you provide the following file  which may contain more information on the crash:

 

C:\Windows\MEMORY.DMP

 

The memory.dmp file will be quite large so to upload it to Windows Live SkyDrive you will have to zip and compress the file with a third party application such as 7-Zip or WinR

 

And yes, you could try a previous version of the driver.

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Last updated April 19, 2021 Views 3,271 Applies to: