Generic bluetooth adapter

Hi there,

I have plugged this Generic Bluetooth adapter to my Windows 8 system and I get a code 10 message (it cannot start). It appears it has a very "old" driver dated back to June 2006. However, when I search on line for an updated version, I get a message that I have the most recent one. I have tried uninstalling and re-installing it with no success. Any ideas?

Hi Stavros,


Thank you for posting your question on Microsoft Community!


After going through your post, it appears that you have an issue with installing Bluetooth Adapter. However, in order to guide you in the right direction; I will need some more information. Please help me by answering the questions mentioned below.


What is the make and model of the Bluetooth Adapter?


In-order to fix the installing Bluetooth Adapter issue, you can try these methods.


Method 1:

Run the hardware troubleshooter and check the issue status.

Follow the steps:

a.       Press “Windows key + W”.

b.      Type “Troubleshooter” in the Search box and hit enter.

c.       Select “Hardware and Sound” from the Troubleshooter Window.

d.      Select “Hardware and Devices” under Devices option.

e.      Follow the On Screen instructions.



Method 2:

Install the Optional Updates on your computer; this might fix the Bluetooth Adapter issue

Please check Windows Update to make sure that you have downloaded and installed all of the latest updates, including optional updates.


To check for driver updates.

a. At the Start screen, type Windows Update.

b. Click or tap Settings on the right side of the screen, and then select Install optional updates from the left results

c. When the Windows Update control panel opens, click on “Check for Updates” on the top left corner to receive a fresh list of updates


Method 3:

Download the Bluetooth Adapter driver from the manufacturer’s website, install on your computer and check the issue status.

If you do not find that Windows 8 compatible driver; download Windows 7/ Windows Vista compatible driver, install in compatible mode.

What is program compatibility?


Making older programs compatible with this version of Windows


Compatibility Center.



You can also refer to:

Code 10: The device cannot start.


Hope this information is helpful. Please do let us know if you need assistance with Windows, we’ll be glad to assist you!

5 people were helped by this reply


Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.


Question Info

Last updated February 21, 2020 Views 18,442 Applies to: