Error installing printer driver

I am getting printer kernel-mode installation error installing Xerox Workcentre 5030 on Windows 8 Pro 64-bit.  I have downloaded the latest driver from the Xerox website, disabled the group policy for disallowing kernel-mode printer installation, and disabled the NT4 policy block.  I attempted to connect to a shared printer on a Windows 7 and received same errors.  The user is listed in the administrators group.
 

Question Info


Last updated February 26, 2019 Views 453 Applies to:
 Hi Gerald,


Thank you for choosing Windows 8 and thanks for providing us an opportunity to assist you.


From the description, it shows that you are not able to install the Xerox Workcentre 5030 printer on Windows 8 and you get the “printer kernel-mode installation error”.
Please follow the instructions and check if it helps.


Method 1: Install in Compatibility Mode
Follow the steps to install in Compatibility mode:


a. Right click the driver installation file (from manufacturer's website) and select Properties then tap or click the Compatibility tab.
b. Place a check in the Run this program in compatibility mode for: box.
c. Tap or click the drop down box and select a previous operating system, then tap or click OK.
d. Try installing the driver and check.
 
 
 

Method 2: Place the computer in clean boot and check if any third party program is the reason.


Step 1:


a) Press the ‘Windows + R’ key on the keyboard.
b) In the ‘Run’ windows type ’MSCONFIG’ and click ‘Ok’.
c) Click the ‘Boot’ tab and uncheck ‘Safe Boot’ option (if checked).
d) On the ‘General’ tab, click to select the option ‘Selective startup’, and then click to clear the option Load startup items check box.
e) On the ‘Services’ tab, click to select the ‘Hide all Microsoft services’ check box, and then click ‘Disable all’.
f) On the ‘Startup’ tab, click ‘Open Task Manager’. In the Task Manager window under startup tab, right click on each startup item which are enabled and select ‘Disable’.
f) Click ‘OK’, and then click Restart.
Step 2:

Note: After you have finished troubleshooting, follow these steps to boot to normal startup.
a) Press the ‘Windows + R’ key on the keyboard.
b) In the ‘Run’ windows type ’MSCONFIG’ and click ‘Ok’.
c) On the ‘General’ tab, click the ‘Normal Startup’ option, and then click ‘OK’.
d) When you are prompted to restart the computer, click ‘Restart’

Hope this information helps.


Please revert for any clarification on this or any Windows issue. We will be glad to assist you.

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