dolby audio driver not installing after windows 8 pro upgrade on Acer Aspire 5830TG-6782

I just upgrated from windows 7 to windows 8 and I have this problem with Dolby Audio Drive in my laptop Acer 5830TG-6782
it seems it's a common problem and I've tried it all, I need help.
I can't play audio files or anything, I listen to the sounds of the operative system, I also can watch and listen to videos in youtube, nothing else.
 

Question Info


Last updated March 24, 2018 Views 512 Applies to:
Answer
Answer

Hi,

 

This issue occurs due to the system drivers.

 

I would suggest you to download and install the latest drivers from the manufactures’ website and check if it helps.

 

http://us.acer.com/ac/en/US/content/drivers

 

Note: If the drivers are not compatible, refer the steps from the following Microsoft article.

 

Make older programs compatible with this version of Windows: http://windows.microsoft.com/en-US/windows-8/older-programs-compatible-version-windows  

 

Keep us updated on the status of the issue.

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