Dell 1555-Windows 8-Problem in connecting bluetooth mouse-Microsoft Sculpt mouse

I am trying to connect 'Microsoft Sculpt Touch Mouse' to my Dell 1555 laptop. Have upgraded to Windows 8 recently abd bluetooth is also working fine. Other devices are able to connect to my laptop but not the mouse. Kindly tell a solution.
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Hi,

 

 

We are glad to know that you have chosen Windows 8 and thank you for providing us this opportunity to assist you on Microsoft Community Forums.

 

It seems that you are unable to connect your Microsoft Sculpt Touch Mouse device on your Windows 8 Dell 1555 laptop and you have recently upgraded the operating system to Windows 8. I would like to have some information regarding this issue.

 

1.       Were you able to connect the Microsoft Sculpt Touch Mouse device on your computer before upgrading to Windows 8?

2.       Did you install the latest drivers for the mouse device from the Microsoft Website?

3.       Are you getting any error message while trying to connect to the mouse device?

 

The Windows Compatibility Center shows that the mouse is compatible with Windows 8. You may check the details from this link:

 

http://www.microsoft.com/en-us/windows/compatibility/win8/CompatCenter/ProductDetailsViewer?Name=Microsoft%20Sculpt%20Touch%20Mice&vendor=Microsoft&Locale=1033&ModelOrVersion=6PL-00003&BreadCrumbPath=microsoft%20sculpt%20touch%20mice&Type=Hardware&tempOsid=win8

 

Method 1: Install the latest drivers for Microsoft Sculpt Touch Mouse device

 

If you haven”t installed the latest drivers and software for the mouse device on the computer, then I would suggest you to install that first and then try connecting the device. You may download and install the drivers from this link:

 

http://www.microsoft.com/hardware/en-us/d/sculpt-touch-mouse

 

Note: Make sure that you select the correct operating system before you download the Mouse drivers.

 

If you still facing the connection issue, then I would suggest you to try the next method.

 

Method 2: Refer the article “Connecting a Microsoft Bluetooth device” and check if you have properly connected the Mouse device via Bluetooth.

 

Check if you have performed the correct steps for connecting the Bluetooth mouse device with the computer. I would suggest you to refer the article: “Connecting a Microsoft Bluetooth device” from this link

 

http://www.microsoft.com/hardware/en-us/help/support/how-to/mouse/bluetooth

 

For further troubleshooting on the Bluetooth connection issues, you may refer this link:

 

http://www.microsoft.com/hardware/en-us/help/support/troubleshooting/mouse/wireless-bluetooth

 

If you still face the issue, then I would suggest you to get in touch with the Microsoft Hardware Support Department for further assistance from this link:

 

http://www.microsoft.com/hardware/en-us/support/contact-us

 

Hope this information is helpful.

 

 

Regards,
Rajesh Govind - Microsoft Support Engineer

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As a reply to your queires please see below:

 

1) No, I upgraded to Windows 8. Purchased sculpt mouse later and trying to connect now. Hence no experience with connecting to windows 7.

2) I did what is mentioned in your solution as Method 1. Downloaded the latest drivers and installed them.

3) Still I see the following error message: Dialogue box with following as heading "That didn't work".

The main message displayed is "Try again and make sure your mouse is still discoverable"

 

My Bluetooth recognizes the mouse but when I am trying to connect to it, I am getting the message as mentioned in (3). Infact I was getting the same message even before installing drivers as in step (2).

 

The cobbler wears the worst shoes

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Hi,

 

Thank you for coming back with the additional information and letting us know the current status of the issue.

 

Did you perform the correct steps to connect the mouse with the computer?

 

Please try all the troubleshooting methods given in the article: “Troubleshooting wireless and Bluetooth issues” from the link given below:

 

http://www.microsoft.com/hardware/en-us/help/support/troubleshooting/mouse/wireless-bluetooth

 

If the issue still persists, then contact the Microsoft Hardware Support for further assistance from this link:

 

http://www.microsoft.com/hardware/en-us/support/contact-us

 

Hope this information is helpful. You may post all your Windows related queries on Microsoft Community Forum and we will be glad to help you with it.

 

Regards,
Rajesh Govind - Microsoft Support Engineer

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I discovered that I could not add a Bluetooth mouse by starting from the Control Panel.  (It recognized it but kept saying it was offline and nothing I did put it online). 

When I started from the Start screen, then to "Search" in "Settings" for "Bluetooth";  clicked "Turn Wireless Communication on/off", then actually turned them off and back on;  then clicked "Devices" where - 1.  I could see the mouse; 2.  I uninstalled from that screen by clicking the minus sign; 3) then I clicked "+Devices" at the top; put my mouse in discovery mode and  Hoorah for some reason it not only discovered the mouse, it also put it ONLINE!

It makes no sense to me, but I spent 2 hrs trying to study & read, and this is the only thing that worked.  All other methods might recognize the device, but would not put it "online". 

I have a Dell Inspiron with Windows 8.  The mouse is Microsoft Laser 5000.

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Last updated March 24, 2018 Views 1,719 Applies to: