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Connectland Mouse not working

I installed a Connectland bluetooth mouse and it worked for a day. Now nothing happens. Windows 8 isn't responding to movement or clicks. The battery is fresh and the settings panel lists the device as working properly. I had replaced an earlier mouse because I thought it was an issue with the mouse. Now I'm not sure.
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Answer

Hi,


Thank you for posting in Microsoft Communities.

The reason behind this issue could be an outdated or corrupt driver or Bluetooth services not turned on.

Please follow the below given methods to fix the issue with the Bluetooth device.

Method 1: Run Hardware and Devices Troubleshooter.

Hardware and device troubleshooter diagnoses and troubleshoots the devices that are presently connected to the computer (wired or wireless) and fixes most of the common connectivity issues.

Follow these steps to run Hardware and Devices troubleshooter.
1) Press Windows key + W and type troubleshooting.
2) Select Troubleshooting.
3) Select View all on the top left corner.
4) Run Hardware and Devices troubleshooter.

Check with the issue, move to next method if the issue still persists.

Method 2: Restart Bluetooth services:


1.  Press Win + R on the keyboard
2. Type “Services.MSc” and hit OK
3. Right click on the Bluetooth support service and select stop and then start.

You can also refer the below links for added information:
http://windows.microsoft.com/en-US/windows-8/why-isnt-windows-finding-device

Let us know the status of the issue. If you need further assistance, post back.

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Question Info

Last updated April 5, 2021 Views 150 Applies to: