cant print using hp deskjet 920c printer on windows 8

I have recently upgraded to windows 8. I have a HP deskjet 920c printer. The printer is recognised but I am unable to print even after installing the driver file. 
 

Question Info


Last updated May 27, 2020 Views 1,057 Applies to:
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Answer

Hi Abhijit,

 

 

Thank you for posting your question in Microsoft Community.

 

I understand that you are unable to print HP deskjet 920c printer after upgrading to Windows 8 operating system and installed the drivers. Correct me if I am wrong.

 

I can imagine the inconvenience you have experienced. I will try to help you in fixing the issue.

 

 

To help you suggest more steps to resolve the issue, I would appreciate if you could answer the following questions:

 

 

1. Do you receive any error code or message?

2.  What is the make and model of the computer?

3. Which operating system was installed prior to Windows 8?

 

 

I see that HP deskjet 920c printer is compatible in Windows 8 from the below link:

 

 

http://www.microsoft.com/en-us/windows/compatibility/win8/CompatCenter/ProductViewerWithUpdatedFilters?TempOsid=win8&Type=Both&CurrentPage=0&TotalPages=1&SortCriteria=Relevance&ShowCriteria=0&Compatibility=All&TextSearch=hp%20deskjet%20920c%20printer%20&ProductName=hp%20deskjet%20920c%20printer%20&LastRequested=7&Locale=en-us

 

 

Let us follow the below troubleshooting steps and check if it helps to fix the issue:

 

 

Method 1:

 

 

Follow the steps in the below link.

 

 

Fix printer problems:

http://windows.microsoft.com/en-US/windows/printer-problems-in-windows-help#fix-printer-problems=windows-8&v1h=win8tab1&v2h=win7tab1&v3h=winvistatab1&v4h=winxptab1

 

 

 

Method 2:

 

 

Follow the steps in the below link.

 

 

How to solve printing problems in Windows:

http://windows.microsoft.com/en-US/windows-8/how-to-solve-printing-problems

 

 

 

For reference:

 

 

Get your apps and devices working in Windows 8:

http://windows.microsoft.com/en-US/windows-8/get-apps-devices-working

 

 

Install a printer:

http://windows.microsoft.com/en-US/windows-8/install-a-printer

 

 

 

Your reply is very important for us to ensure a proper resolution. Please get back to us with the above information in order to assist you accordingly.

 

 

In future if you come across any issues regarding Windows, please feel free to post your query here on Microsoft Community, we will be more than happy to assist you.

 

 

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