Can't connect windows phone 8

I can't connect my WP8 device, Lumia 925 to my computer.
I had a lot of SDK:s and dev versions of .Net so i did a comple reinstallation of Windows but the problem still remains. (Didn't even use the browser before the attempt).

1. I connect the cable
2. Here the connect sound in the phone and the computer
3. No Phone device is shown in Computer. Both versions of Windows phone app (one is for desktop mode) just quits (crashes?) at lunch.
4. The Device Manager tells me:

+ Other Devices
   - (!)RM-892|Nokia Lumia 925 (Yep, it's not installed correty and this device can't find any driver through the auto-internet-update)
+ Universal Serial Bus devices
   - RM-892|Nokia Lumia 925
   - RM-892|Nokia Lumia 925

The phone works great with another W8 computer and there i can only see the two Universal Serial Bus devices. I have also tried the newest winusb drivers with no success.

Any suggestion how to troubleshoot this?

(I'm a *nix user and uses W8 for development only (VS at work and i love it) and i'm a bit lost in troubleshooting Windows. For example, where is the "dmesg" in the Event Viewer?)

EDIT - SOLUTION:
After many thoughts I figured it out. I use the Windows 8 Professional N version (without windows media player) and the other computers had the "normal" version. So i did a new clean installation and installed the Media Feature Pack for N and KN versions of Windows 8. And now everything works great. 
 

Question Info


Last updated July 15, 2019 Views 4,220 Applies to:

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Hi,

 

Thank you for the update.

 

If you come across any issues in future, please do let us know. We're here to help.

Microsoft Desktop Support Engineer

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Hi i cant connect my Lumia 925 with my pc. its say RM- 892 is not installed, how can i install it. i tried with auto fix, i am using win 8.1 preview.

Thank you

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HI All,

 

I have the same issue with my lumia 925. it showed RM- 892| Nokia Lumia 925

 

 

I have tried to download WinUSB for driver. But it also does not support. I uses windows 7.

 

 

Any suggestion,

 

Thanks,

 

Sarith,

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Hi,

I have same problem. I'am using w7 too.

JR

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Hi,

You can use your phone from the Windows Media Player.

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Disregard all above and see http://www.nokia.com/us-en/support/faq/?action=singleTopic&topic=FA140430 . This solved the issue immediately for me. I used the Windows Update method described in the Nokia article. Here is a copy of the relevant section:

Preparations:

Start by disconnecting your phone and other USB devices connected to your PC. Exit the PC software, such as Nokia Suite, Zune and Windows Media Player, which can establish a USB connection at the background. Use Ctrl+Alt+Del to see and manage processes that are running on your PC.

Check that you have latest updates installed on your PC

Here are two options to follow (ensure that Administrative rights are available):

Option 1

  1. Update your computer (with the phone connected) by going to www.update.microsoft.com (IE opens Windows Update automatically).
  2. If an update WinUsb Device is found select it and click Install.
Please follow the Nokia advice but do the update via the Windows Update shortcut from your start menu (Windows 7 Ultimate 64-bit).

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Hi Kevin,


I tried the above fix but it gives me this update is not applicable for your computer.


I am using windows 8.1 pro N 64bit


1. I connect my window 8 nokia lumia 925 via the usb cable
2. Hear the connect sound in the phone and the computer
3. No Phone device is shown in Computer.
4. The Device Manager tells me:

+ Other Devices
   - (!)RM-892|Nokia Lumia 925 (Yep, it's not installed correty and this device can't find any driver through the auto-internet-update)
+ Universal Serial Bus devices
   - RM-892|Nokia Lumia 925
   - RM-892|Nokia Lumia 925

Please assist.

Thank you

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Hi Ayan_ahmd.
You can try Media Feature Pacl for 8.1:
http://www.microsoft.com/en-us/download/details.aspx?id=40744

Good luck!

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Hi,

I had same problem. I uninstalled devices from Portable devices and Universal Serial devices related to Lumia 925. And turned off phone without disconnecting USB cable and automatically it was turned on and installed drivers.Then my phone is visible in explorer in "other devices" group. But icon is windows 8's default one instead of Lumia925 pic icon. Windows phone desktop app also detects it but the metrostyle Windows phone app is saying that "your Lumia device having tough time to connect with the computer.turn off the device without disconnection and turn on.Then click "done".

I have done it several times but it doesn't work and keep it saying that . What should I do? I tried in many pcs but having same problem.

I am from Bangladesh and here Nokia Cares give worst support to the customers.

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for anybody, installing this pack:
Media Feature Pack for N and KN versions of Windows 8 or Windows 7.
will solve this issue !!!

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