Bluetooth deivers are't working for Windows 8 enterprise 32 bit on my acer w500

Hey,

I have a Acer w500 and I tried everything to make it start working. I tried install the latest drivers for windows 8 made for w500 and w7 by acer. for artheros Bluetooth. then I read a solution on blog that said to install the windows 7 drivers by changing the compatibility mode to windows 7 and running the install. I have posted that as a reference below.

 

I don't care about the stupid g sensor. but please make this Bluetooth thing work.

in the wireless section the Bluetooth icon just keeps coming as grey in colour and I can't move it at all. if the drivers are not installed, It doesn't even come up.  but after I install the drivers any or all the drivers, it comes as grey.

 

HELP ME FIX THIS!

I have posted a link to the photo of how it looks, in my Facebook account  

https://www.facebook.com/photo.php?fbid=10152282299100294&set=a.10152282298790294.938130.674110293&type=3&theatre

 

have a look at it, or if you can understand the problem from my explanation itself, please help me out! Also if there is a solution that could be used in windows 8 for 64 bit do let me know.

 

P.S:  I am running windows 8 enterprise version, could that be the reason?

 

its not the enterprise N.; 

just the regular enterprise! 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

http://answers.microsoft.com/en-us/windows/forum/windows_8-hardware/bluetooth-driver-and-g-sensor-driver-not-working/d43657f6-b321-4038-ba7f-c914ba7018da

Hi,
 
Thank you for posting Windows 8. I will help you to find a resolution regarding the driver issue.
Are you using Acer Iconia tab W500?
 

I would suggest you to download the G-Sensor and Bluetooth drivers for Windows 7 operating system from the manufacturer website and install it in Windows 7 compatibility mode and check if that help.
Refer this article if you are using Acer Iconia Tab W500.
 

Follow these steps to install the drivers in compatibility mode.
a. Download the drivers from the manufacturer’s website.
b. Right-click on the driver and click on properties.
c. Click on the ‘compatibility’ tab and check the box "Run this program in compatibility mode for” and select Windows 7 operating system from the drop down.
d. Click on ‘Apply’ and click ‘OK’ and run the file to install it.
 

Note: Since Windows 8 has just released yet not all drivers are going to work with it. Some drivers are very specific about the operating system version, so you might have to wait until the manufacturer releases Windows 8 drivers (if they make them for your model).
If the issue still persists, I would suggest you to contact Acer support for further assistance
 
 
 

Hope this information helps. Please reply back with the status so that we could assist you better.


 

 

Question Info


Last updated March 24, 2018 Views 793 Applies to:

Hi Abhijeet,

Thank you for writing to Microsoft Communities. From your problem description I understand that you are unable to use your Bluetooth hardware in your computer. Please correct me if I have misunderstood.

Abhijeet, I understand how frustrating it could be when things do not work as expected. Please do not worry we are here to help.

 

Before we start troubleshooting on the issue please provide us with the additional information by answering few questions mentioned below, this will help us to troubleshoot better.

1. Was it working fine anytime after upgrading to Windows 8?

2. Have you made any changes to your computer prior to the issue?

 

Follow the methods below and check with the issue.

Method 1 : Clean boot

Clean boot helps in eliminating software conflicts. Follow these steps to start the computer in clean boot.

Step 1:

a) Press the ‘Windows + R’ key on the keyboard.

b) In the ‘Run’ windows type ’MSCONFIG’ and click ‘Ok’.

c) Click the ‘Boot’ tab and uncheck ‘Safe Boot’ option.

d) On the ‘General’ tab, click to select the option ‘Selective startup’, and then click to clear the option Load startup items check box.

e) On the ‘Services’ tab, click to select the ‘Hide all Microsoft services’ check box, and then click ‘Disable all’.

f) On the ‘StartUp’ tab, click ‘Open Task Manager’. In the Task Manager window under startup tab, right click on each startup item which are enabled and select ‘Disable’.

g) Click ‘OK’, and then click Restart.

Step 2: Enable half of the services

a. Follow steps 1a and 1b to start the System Configuration utility.

b. Click the Services tab, and then click to select the Hide all Microsoft services check box.

c. Click to select half of the check boxes in the Service list.

d. Click OK, and then click Restart.

Step 3: Determine whether the problem returns

If the problem still occurs, repeat step 1 and step 2. In step 2, click to clear half of the check boxes that you originally selected in the Service list.

If the problem does not occur, repeat step 1 and step 2. In step 2, select only half of the remaining check boxes that are cleared in the Service list. Repeat these steps until you have selected all the check boxes.

If only one service is selected in the Service list, and you still experience the problem, the selected service causes the problem. Go to step 6. If no service causes this problem, go to step 4.

Step 4: Enable half of the Startup items

If no startup item causes this problem, a Microsoft service most likely causes the problem. To determine which Microsoft service may be causing the problem, repeat step 1 and step 2 without selecting the Hide all Microsoft services check box in either step.

Step 5: Determine whether the problem returns

If the problem still occurs, repeat step 1 and step 4. In step 4, click to clear half of the check boxes that you originally selected in the Startup Item list.

If the problem does not occur, repeat step 1 and step 4. In step 4, select only half of the remaining check boxes that are cleared in the Startup Item list. Repeat these steps until you have selected all the check boxes.

If only one startup item is selected in the Startup Item list, and you still experience the problem, the startup item that is selected in the list is the service that is causing the problem.

Go to step 6.

If no startup item causes this problem, a Microsoft service most likely causes the problem. To determine which Microsoft service may be causing the problem, repeat step 1 and step 2 without selecting the Hide all Microsoft services check box in either step.

Step 6: Resolve the problem

After you determine the startup item or the service that causes the problem, contact the program manufacturer to determine whether the problem can be resolved. Or, run the System Configuration utility, and then click to clear the check box for the problem item.

Step 7:

Note: After you have finished troubleshooting, follow these steps to boot to normal startup.

a) Press the ‘Windows + R’ key on the keyboard.

b) In the ‘Run’ windows type ’MSCONFIG’ and click ‘Ok’.

c) On the ‘General’ tab, click the ‘Normal Startup’ option, and then click ‘OK’.

d) When you are prompted to restart the computer, click ‘Restart’.

Method 2: Run the Hardware troubleshooter

a) Press the ‘Windows + W’ key on the keyboard.

b) Type troubleshooter in the search box and then press enter.

c) Click hardware and sound and run the hardware and device troubleshooter.

 

Please perform all the recommended steps and if after following the steps issue still persists please revert back to us and we will be glad to provide you with additional options available that you can use to get this issue resolved.

 

If you are unable to perform the steps mentioned above I would recommend you to contact our live support by clicking on the link http://support.microsoft.com/common/international.aspx?RDPATH=dm;en-us;selectassist&target=assistance

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Hey Wasim.

                     Thank you for your quick response for the same. I would like to mention that the method above didn't work for me.

 

However I made a very grave n stupid mistake, which I noticed lately.

 

In the Acer w500 tablet. There is a small program called device control which I forgot to install in Windows 8, n when I remembered it thought through all the features in the program n thought that all the features are already there in Windows 8 already.

 

However Windows 7 or 8 has only the ability to put the Bluetooth and WiFi drivers off, but the device control software has the ability to put the device internally off itself and put it back on as well.

 

So the problem was that the device was originally, internally off and it need the device control program to put it back on. Which is where I made a very rhetorical error.

 

 

Sorry about it

 

Thank you for your support

Cheers

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