1. Do you get any error message? If yes, what is the exact message?
2. Were there any recent changes made on the computer prior to the issue?
I would suggest you to place the computer in
clean boot state and check if there are any third party program or service conflicts.
Note: To reset the computer to normal mode after troubleshooting, please follow “How to reset the computer to start as usual”
from the above article.
Refer to the link and check if it helps.
Troubleshoot performance and stability issues in PC games
If the issue persists, I would suggest you to contact
Xbox support for better assistance on this issue.
Please post back with the results and we will be glad to assist you further.
Was this reply helpful?
Sorry this didn't help.
Great! Thanks for your feedback.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.
Thanks for your feedback.