windows 8 xbox games crashes on sign in

i can sign in to the internet (Hotmail, Xbox), but when i go to windows 8 start, Xbox games, solitaire, minesweeper,mahjong  crash on sign in.



1.      Do you get any error message? If yes, what is the exact message?

2.      Were there any recent changes made on the computer prior to the issue?


I would suggest you to place the computer in clean boot state and check if there are any third party program or service conflicts.


Note: To reset the computer to normal mode after troubleshooting, please follow “How to reset the computer to start as usual” from the above article.


Refer to the link and check if it helps.


Troubleshoot performance and stability issues in PC games


If the issue persists, I would suggest you to contact Xbox support for better assistance on this issue.


Please post back with the results and we will be glad to assist you further.

K.Z. Sharief Khan
Ex-Microsoft Forum Moderator

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Question Info

Last updated March 24, 2018 Views 224 Applies to: