nvwgf2um.dll is not allowing several programs to run.

So far, the programs that I have determined this prevents me from running are Microsoft Office Word (safe mode works though) and Civilization V (all modes).

Faulting application name: WINWORD.EXE, version: 15.0.4517.1505, time stamp: 0x51bfe4f8
Faulting module name: nvwgf2um.dll, version: 9.18.13.1106, time stamp: 0x50f9458d
Exception code: 0xc0000005
Fault offset: 0x0026f972
Faulting process id: 0x1b3c
Faulting application start time: 0x01ce9ad5fc4ba6a4

Faulting application name: CivilizationV_DX11.exe, version: 1.0.3.18, time stamp: 0x51c2ef3f
Faulting module name: nvwgf2um.dll, version: 9.18.13.1106, time stamp: 0x50f9458d
Exception code: 0xc0000005
Fault offset: 0x0026f972
Faulting process id: 0x4b4
Faulting application start time: 0x01ce9ad5b4b07c06



Answer
Answer
Hi Matthew,


Looking up at nvwgf2um.dll, it appears that it is a graphics driver problem

I would suggest you to follow these methods and check.

Method 1: Reduce Hardware Acceleration setting. To do this, follow these steps:

 

a. Open Screen Resolution by clicking on the Start button, clicking on Control Panel, and then, under Appearance and Personalization, select Adjust screen resolution.

b. Click on Advanced settings and select Troubleshoot, and then click on Change settings.

c. Move the Hardware acceleration slider towards none to reduce or turn off video hardware acceleration.

d. Click OK and if you are prompted to restart your computer, click yes.

 

 

Method 2:  I would also suggest you to download and install the latest graphic card drivers from the computer manufacturer’s website

http://windows.microsoft.com/en-US/windows7/Update-a-driver-for-hardware-that-isnt-working-properly


Let us know the results.



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Last updated July 1, 2020 Views 6,882 Applies to: