Hi Jacob,
Thank you for posting your question in the Microsoft Community.
I appreciate your efforts in getting the issue resolved. I will definitely help you.
From the issue description, it appears that you are unable to use Windows game room.
Please answer the following questions so that I could assist you further:
- Which format are the game packs in?
- Are you trying to use an Xbox or a PC?
Answer the above questions by clicking 'Reply'.