Just Cause 2 Error - Fatal DirectX error Code 3?

Just Cause 2 Error - Fatal DirectX error Code 3?
I have just got Just Cause 2. When i run it, i get a blank white screen, and seconds after, i get an error 

"Fatal Direct X error!
Code: 3
Result: 0x997A0002: DXGI_ERROR_NOT_FOUND
The game will now exit. Try starting the game with /failsafe if the problem persist."

I am not using steam. My system info is:
Inter core i7 3635 QM @ 2.40 GHz
8GB Ram
64bit windows 8
NVIDIA GeForce GT 640M & INTEL (R) HD Graphics 4000
I already have DirectX 11 up to date.
-laptop.

My cousin has this game with windows 8 64 bit also, and it worked for him.
What should i do to fix this error. Please Help. I really want to play just cause 2 on my laptop. I am using a SAMSUNG SERIES 7 (CHRONOS)
 

Question Info


Last updated October 17, 2019 Views 8,495 Applies to:
Answer
Answer
Hi Ranbir,
 

I would suggest you to play the game in clean boot state and check if you face the same issue.
 

Follow the link below to perform clean boot:
 
How to perform a clean boot to troubleshoot a problem in Windows Vista, Windows 7, or Windows 8
 
 
Note: Please go through the section: How to reset the computer to start as usual after
troubleshooting with clean boot of the Kb article to boot the computer in normal startup after fixing the issue.
 

If the issue still persists, I would suggest you to contact support for Just Cause 2 game. Refer to the link:
 
 

Do let us know if you have more queries on Windows.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.