Unable to use Bluestack in Windows 8

Hi,

Thank you for choosing Windows 8 and giving us an opportunity to assist you.

From the description, you are not able to run Bluestacks on your computer.

Could you answer few questions:

1.      Have you made any recent changes on your computer?

2.      What is the make and model of your computer?

3.      When do you get the error message "It Does Not Recognize my graphics card"?

I would suggest you to follow these methods and check.

Method 1:

Try to install the app in Windows 7 compatibility mode.

There is no information regarding the compatibility of bluestack with Windows 8. You can go through the link for your reference.

https://www.microsoft.com/en-us/windows/compatibility/win8/CompatCenter/ProductDetailsViewer?Name=BlueStacks&vendor=BlueStacks&Locale=1033&ModelOrVersion=0&BreadCrumbPath=Bluestacks&Type=Software&tempOsid=win8

Follow the steps to install in Compatibility mode:

a.       Right click the app set up file and select Properties then tap or click the Compatibility tab.
b.      Check the Run this program in compatibility mode for box.
c.       Tap or click the drop down box and select a previous operating system, then tap or click OK.

Reference:

Make older programs compatible with this version of Windows

http://windows.microsoft.com/en-US/windows-8/older-programs-compatible-version-windows

Method 2:

Update Graphics card drivers

Follow these steps to update graphics drivers.

a.      Press Windows key+X and select Device Manager.

b.      Search for Display Adapters and expand it.

c.       Right click on the graphic card driver and select Update driver software.

Hope it helps. For further queries feel free to come back.