windows8 mail app unable to reinstall error code 0x80073d05



Yesterday my mail app froze. I tried rebooting pc several times without success. All other apps worked well. Only when I opened mail app it freezes.


I uninstalled it along with calendar, message and people app.


When I tried to reinstall I got error code 0x80073d05


I tried Microsoft fix - the program ran fine and said it fixed few issues. I restarted computer and attempted to reinstall the mail app. Same error message.


I ran command sfc /scannow from command prompt as administrator. I got message that it could not fix it.


I cleared store cache with wsreset.exe


I can install other apps like yahoo mail without any issues. Only Mail app I can't install.


Please advise.


- sathish


This is now fixed.

Uninstall mail app from all users including Administrator.

If you have previously had a user account and removed it (using user account management), but kept files like I did. Remove these account profiles as below (step 1)

1. I used to have another user account and I deleted it a while ago. I found that I kept the files of that account.


Initially I tried to delete user account folder (c:\users\Name of folder) from the File explorer. There were two files unable to delete. I had to delete them from command prompt. Then this user account folder in c:\users form again and again after deleting it multiple times. Then I logged into the default Adminstrator account and deleted the user account folder from file explorer. I logged out of Administrator and logged in to my usual account. This stopped the user account folder from appearing again.


Even after uninstalling mail app - folder for communications app existed. Here is what I did:

2. I renamed communicationsapps folder in path:



(I couldn't delete the folder - I got error that folder is not empty. Hence I renamed it.)


After this I reset windows store cache and reinstalled the mail app. It worked. I don't know which of the above step helped. I believe it was step 2.

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Question Info

Last updated November 11, 2020 Views 5,491 Applies to: