Windows 8 Messaging app fails to connect

Hi,

The Windows 8 Messaging app is unable to connect. The status is always "not connected" and there is a red warning, saying that "we can't send a message right now". This issue started a month ago. I have 2 Windows 8 PCs, The other one is running fine. I have updated the Windows, updated the apps, uninstalled-restarted-reinstalled back the app, still it is not working. I uninstall Skype and I tried the Modern UI App troubleshooter, still it did not help. The mail, calendar and people apps are working fine. Messaging app in this pc just can't work. Any idea how to solve it ?

Regards
Evan

Hi Evan,

 

Do you remember making any changes to the computer prior to this issue?

 

I suggest you to try the methods given below and check if it helps.

 

Method 1:

 

Follow these steps to turn on All Messaging Service in Messaging app.

 

a) Open Messaging app and press Windows key + C to open the Charms Bar.

b) Click on Settings and then Options.

c) Click on Send and Receive Messages.

d) Make sure that the option All Messaging Service is turned on.

 

You may also try disabling Proxy server if it is enabled.

 

Method 2: Disable the proxy server and check.

 

a) Open Internet Explorer

b) Click Tools and then click Internet Options.

c) Then click the Connections tab.

d) Then click the LAN Settings button.

e) Then Uncheck the option which reads” Use a proxy server for your LAN”

f) Click on apply and then ok.

 

We may also try disabling third party security software.

 

Method 3: Disable third-party Security Software.

 

a)         On your Computer screen Task Bar next to System Clock..

b)         You will see the third-party Security Software Icon.

c)         Click on the third-party Security Software Icon, you will see a pop up.

d)         In that pop and select the option to disable, click on it.

 

Now the third-party Security Software will be disabled.

 

Important Note: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install other software, you should re-enable it as soon as you're done. If you're connected to the Internet or a network while your antivirus software is disabled, your computer is vulnerable to attacks.

 

Also refer to the article given below.

 

Messaging app for Windows: Frequently asked questions

 

http://windows.microsoft.com/is-is/windows-8/messaging-faq

 

Reply back if the issue persists, we are here to assist you.

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Hi,

Thanks for the reply. I have done the 3 methods. It did not help solving the problems. I went networking adapter and changed the settings in the properties. It did not help either. So how to solve ?

Regards

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Hi Evan,

 

I would suggest you to perform a system restore and check if it helps.

 

Refer to the link given below and follow the instructions provided for System restore.

 

How to restore, refresh, or reset your PC

 

http://windows.microsoft.com/en-IN/windows-8/restore-refresh-reset-pc

 

You may also check the issue creating a new user account. Refer to the link given below to create a new user account.

 

Create a user account

 

http://windows.microsoft.com/en-IN/windows-8/create-user-account

 

If you have any further queries, feel free to post. We are here to help you.

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Hi,

My other PC was running fine, but recently it started to have this issue connecting to Windows chatting service. I disconnected my account with my Facebook. I tried to connect to the Windows chatting service, but it keeps failing. Both of my PCs are having the same issue now. I really hope someone is able to help with this. I have done all I could, if resetting, refreshing or reformatting my PCs is the only way to solve this, I might as well give up and look for something more robust.

Regards
Evan

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Hi Evan,

 

What happened when you checked the status of the issue in a new user account?

 

Keep us updated on the issue.

 

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Last updated March 24, 2018 Views 156 Applies to: