Windows 8 Mail App will not sync

One of the major features I loved about Windows 8 will no longer work, the Mail app. On November 9th, all of my non-MS accounts stopped syncing: Yahoo, Gmail, and AOL. On Nov. 16th, Hotmail finally quit. I have researched this and tried restarting the computer, removing the accounts (from all PCs option), re-adding the accounts, resetting Windows Firewall, running the app repair tool and uninstalling and reinstalling Mail/Calendar/People, all to no avail. Upon reinstalling the app, it DID retrieve my Hotmail, but the other accounts showed back up but said they couldn't sync. I removed them again, and now, they will not add back. All of them immediately say "Unable to connect. Ensure the information you've entered is correct." Which, believe me, I have. When I try to add these as an "Other Account" with "Show More Details", entering all info, I get "We still can't find settings for <address>. Providing this additional info may help. If you don't know this information, search online or check with your provider."
 

Question Info


Last updated January 3, 2019 Views 20,489 Applies to:
Answer
Answer
I have figured out the problem myself. It was Avast! AntiVirus' Mail Shield that was keeping the app from connecting. Even adding the SSL exclusions to the list didn't work - I had to disable the Mail Shield entirely.

9 people were helped by this reply

·

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.