Windows 8 mail app not working at all

I bought a new HP laptop on black friday and was instantly excited about the windows 8 mail app.I set up the laptop and the mail app seemed to work great. When i opened it all my emails were there. Not a hour later did I get an error about it not syncing properly. I followed all the help I could online to no avail and eventually uninstalled the mail app and reinstalled it. Now it wont let me connect any email accounts to it. Oh, I also switched from a "live" account to "standard", and then back to live too. It shows my main email in it, and allows me to send emails from the app, but nothing is coming in and I am unable to add other emails to the account. Ive ran the trouble shooter download and that didnt work. Any help is greatly appreciated

Hi,

 

I can imagine the inconvenience you have experienced. I will definitely try and help you in fixing the issue.

 

Please don’t worry; I’ll try my best to help you.

 

Here is an article with some good steps to help resolve issues such as you are facing. Go through it and let us know.

 

You may also disable any security software and check if it helps.

 

Note: Do not forget to enable the program once you are done troubleshooting.

 

If you are using proxy, I would suggest you to disable and check if it helps.

 

Follow the steps to disable proxy:

 

 a. Click the Gearbox at the top right corner in internet explorer.

 b. Click the Tools button, and then click Internet Options.

 c. Click the Connections tab, and then click LAN settings.

 d. Select the Use a proxy server for your LAN check box.

 e. In the Address box, type the address of the proxy server.

 f. In the Port box, type the port number.

 

You may also try running the internet connection troubleshooter and check:


a. Press Windows logo + Q to open the search box.
b. Click Settings and then type troubleshooting, press enter.
c. Now click Network and Internet.
d. Click Internet Connections.

 

Hope this helps and let us know if you need further assistance. We will be glad to assist.

Rohit Chettri
Forum Moderator

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Hi, I'm having a similar problem as well. None of my apps were working so I refreshed the PC. The apps started working but now they are back as they were. Only the store is working, although I cannot update apps from the store! 

I tried using these methods listed. 
Help will be much appreciated!
Thanks

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After de-selection of the app and selion again the problem is solved

2 people were helped by this reply

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I do not see an article in the link. Only a troubleshooter that says Mail has no problem. But it does not work.

Are there detailed instructions or should I delete the app and reinstall it, as I had to do with Microsoft games on Windows 8.1?

Not to sound too grumpy: But I assume a Microsoft update has caused these problems and it would be nice if we didn't have to take time to fix these things.

--Diana

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Last updated January 3, 2019 Views 10,074 Applies to: