Windows 8, Mail app: Emails do not send (automatically save to drafts) but can be received

I'm posting on behalf of a customer.

 

The customer has Windows 8 and is trying to use the Metro Mail app. He is trying to both send and receive emails with his Hostgator Server email address. It allows him to receive his emails but not to send them. He has tried both 25 and 587 STMP ports but has the same issue with both. After a few seconds the email he is composing merely goes to the Drafts bin.

 

He has tried uninstalling and reinstalling the app but it does not seem to make a difference. SSL is not checked, though he has tried with both settings and that does not seem to make a difference for him either. He has tried running the Modern UI App Troubleshooter but it has not produced any results to go by to fix the problem. He has also tried to manually sync his accounts but again, attempts at fixing the problem have thus far been unsuccessful.

 

He has since added a Gmail account to his Mail app as well which works fine but his original email is still experiencing the same issue.

 

Any workarounds or fixes for this particular problem?

 

Many thanks!

Answer
Answer

If the Hostgator account is a POP3 account, then the Mail App does not support that (see http://windows.microsoft.com/en-US/windows-8/pop-email-accounts).  If it is an IMAP account then see http://blogs.technet.com/b/exchange/archive/2012/11/26/supporting-windows-8-mail-in-your-organization.aspx .  There are some threads here that indicate that some IMAP accounts just don't work, but in many cases the settings have to be changed, such as authentication, ssl, port numbers, etc, so check that article and check each setting and also check with those at Hostgator to ensure you are matching what their server requires.

 

steve

 

Steve Cochran, Ph.D.
MS-MVP 1998 - 2014
Outlook Express \ Windows Mail
http://www.oehelp.com

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Answer
Answer

For the printing issue, use CTRL-P or go to Settings | Devices while the message is open.

When you compose a message, you can set the priority by clicking the Show More link on the left of the App window and then set the priority.  I don't think there is a method to flag messages though.

 

steve

 

Steve Cochran, Ph.D.
MS-MVP 1998 - 2014
Outlook Express \ Windows Mail
http://www.oehelp.com

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Last updated March 24, 2018 Views 1,065 Applies to: