Windows 8 Mail App crashes with a particular email

I have two specific email messages that causes the Windows 8 Mail App to crash. There is no error message but the app closes and I am taken back to the start screen. When this email message was at the top of my inbox, the Mail App would crash every time I started it. Other emails do not cause this problem.  (The message contains HTML and a PDF attachment).

 

I tried running the Modern Apps troubleshooter and repairing/reinstalling the Mail App. However, if I click on this email message, it still causes the Mail App to close and return to the Start screen.  Then, every time I try to re-open Mail from the start screen, it will "flash" showing that the problematic email is selected, then close and return to the Start screen.

 

The only "fix" I have found is to "Search" Mail (from the right hand panel of the start screen) for anything.  Mail will then open WITHOUT the problematic email being selected, and I can resume use of the program.

 

I have reviewed other answers to this problem and have tried the solutions of using the troubleshooter, and repair/reinstall, to no avail.

 

 

 

Question Info


Last updated September 2, 2018 Views 548 Applies to:
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Answer

You may want to contact the answer desk, they may resolve your problem. Here is the link: http://answerdesk.microsoftstore.com/AnswerTech

I will also try and let you know of the result.

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