The Windows 8 Mail App crashes with a particular email

I have a specific email message that causes the Windows 8 Mail App to crash. There is no error message but the app closes and I am taken back to the start screen. When this email message was at the top of my inbox, the Mail App would crash every time I started it. Other emails do not cause this problem.

 

The email was received on an Exchange ActiveSync account and has HTML and a few attachments. However, similar emails do not cause the crash.

I can open the email OK in both Outlook and web mail.

 

I tried running the Modern Apps troubleshooter and reinstalling the Mail App. However, if I click on this email message, it still causes the Mail App to crash.

I am happy to provide the problematic email message if that would be helpful in troubleshooting the issue.

 

 

Question Info


Last updated March 24, 2018 Views 755 Applies to:

Hi Chris,

 

Thank you for contacting Microsoft Community and we will be glad to assist you with your concern.

 

As per the description, the Mail app crashes on receiving a mail.

 

This issue may happen if there are incorrect settings in Mail app.

 

Perform steps from the link mentioned below and see if it helps.

http://windows.microsoft.com/en-us/windows-8/what-troubleshoot-problems-app

 

 

Reply to us if you face any issues with Mail App or any other Windows Issue, and we would be glad to assist you.

 

Have a nice day!

 

 

Hope this information helps.   

 

 

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I had already updated the Mail App to the latest version and I tried reinstalling it. To clarify my question, I have the app crash with one particular e-mail message. I can view hundreds of other messages on the same account with no problem. But when I click on this one e-mail message then the app crashes. So there is something about the e-mail message that causes the Mail App to crash. I am thus wondering if I can provide you with the e-mail message so that you can test it. The message appears fine in other programs.

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Any solution to this? I have the same issue!

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