My Win 8 mail app will not sync with gmail

I have tried numerous times to get the Win8 mail app to sync with my gmail account. It keeps telling me "Unable to connect. Ensure the information you entered is correct." To make sure that I was entering the correct login and password, I used Explorer to access gmail and logged in with no problem.

 

I use gmail to consolidate emails from several different e-addresses, including the one I use to access Microsoft. (Call it my primary e-address.) I'd first tried to set that one up, but specified the wrong kind of server (POP). M'soft sent me a note asking me to verify my  primary. I did. (M'soft's note was forwarded from my primary to my gmail account.) Nothing changed. I still could not sync my gmail account. I'm wondering whether, if I mistyped something earlier, it was cached and won't go away without a reboot. I've run out of ideas. Help!

 

Question Info


Last updated March 24, 2018 Views 356 Applies to:

Hi,

 

I would suggest you to run the app troubleshooter and check.

 

http://download.microsoft.com/download/F/2/4/F24D0C03-4181-4E5B-A23B-5C3A6B5974E3/apps.diagcab

 

 

For more information, refer to the links.

 

How to sync Google services with Windows

 

Using email accounts over POP on Windows 8 and Windows RT

 

Mail app for Windows: FAQs  

 

Please post back with the results and we will be happy to assist you further.

K.Z. Sharief Khan
Ex-Microsoft Forum Moderator

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Hi,

 

I would suggest you to run the app troubleshooter and check.

 

http://download.microsoft.com/download/F/2/4/F24D0C03-4181-4E5B-A23B-5C3A6B5974E3/apps.diagcab

 

 

For more information, refer to the links.

 

How to sync Google services with Windows

 

Using email accounts over POP on Windows 8 and Windows RT

 

Mail app for Windows: FAQs  

 

Please post back with the results and we will be happy to assist you further.


Nope, troubleshooter did find a couple of issues but didn't fix the sync problem. Am still getting the same "unable to connect" message.  Will look at the suggested links and report back later.

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