I just bought a new computer with windows 8 on it and I cant open any attachments in windows mail

I cant open and mp3 voicemail attachment nor can I open a pdf attachment. I trued downloading adobe reader thinking that it was just the pdf it had a problem with but it seems to be any attachment

 

[Moved from feedback]

Hi Gordon,

 

Let us work together to resolve this issue.

 

Please answer these questions:

 

1.     Is the issue specific to mp3 and .pdf attachments?

2.     What is the file type

3.     Do you receive any error messages or codes?

4.     Are you able to open the attachments in the web browsers?

5.     Do you have any third party anti-virus installed on the computer?

 

Here’s what you can try:

 

Method 1: Download and run the Modern UI App troubleshooter and check.

 

You might be able to solve some problems by running a troubleshooter that will automatically fix some common issues with Apps Performance.

http://download.microsoft.com/download/F/2/4/F24D0C03-4181-4E5B-A23B-5C3A6B5974E3/apps.diagcab

 

Method 2: Refer to all the instructions given in the following link:

 

What to do if you have problems with an app
http://windows.microsoft.com/en-us/windows-8/what-troubleshoot-problems-app

 

Method 3: Temporarily disable any anti-virus installed on the computer and check if the issue is resolved.

 

Important Note: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install other software, you should re-enable it as soon as you're done. If you're connected to the Internet or a network while your antivirus software is disabled, your computer is vulnerable to attacks.

 

Please contact us with the results and any further questions you might have regarding Windows operating systems. We are happy to assist.

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In answer to your questions:
  1. I cant download any file types. I tried jpg, pdf, docx, and spreadsheets and none will download.
  2. It always says “one or more files couldn't be downloaded. Try again.” No error message number.
  3. Yes, I can download all files from the webmail browser.
  4. I haven't downloaded or loaded any third party software. I just bought the computer and am trying to set it up using the mail app that was on it as windows 8 mail..
  5. I will try your suggestions.
 

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Hi Gordon,

 

Did you try the methods?

 

Please let us know the results of the methods mentioned in my previous post.

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I tried all of the fixes but nothing worked. I could open all attachments in the webmail but that was a nuisance. I found something on line that indicated the problem could be with shaw. \I contacted shaw and it appears that they are working on the problem from their end.

 

I finally gave up on windows live mail and installed Microsoft office and now am using Microsoft outlook  and it works just fine. I uninstalled windows mail rom my new computer.

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Last updated March 24, 2018 Views 167 Applies to: