i am unable to use the windows 8 mail app after changing my yahoo email address password.

windows mail app will Not accept the new password to update and access my account any ideas/fixes etc...
 

Question Info


Last updated March 24, 2018 Views 137 Applies to:
Answer
Answer

Hi,

1.     Are you getting any error message or error code?

2.     Are you able to login to webmail using the same user name and password?

 

This issue might occur due to mail app settings, try the following methods and check if it helps.


Method 1:

What to do if you have problems with an app: http://windows.microsoft.com/en-GB/windows-8/what-troubleshoot-problems-app

 

Method 2:

I would suggest you to re-add the account and check if it helps.

Remove account:

a.     Open the Mail App.

b.     Press Windows key + C.

c.     Select the option Settings.

d.     Click on Account, Select the account.

e.     Select the option Remove account.


Adding a New account:

a.     Open the mail app.

b.     Press Windows key + C.

c.     Select the option settings.

d.     Click on Account, select add an Account.

 

 

Keep us updated on the status of the issue.

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