Can't remove account from Windows 8 Mail app

Original Title:    I am trying to delete an account from Windows 8 mail, but the remove account button is greyed out, so can't delete.

 

 

I am trying to delete an account from Windows 8 mail, but the remove account button is greyed out, so can't delete.

 

I am having numerous email problems with Win 8 email and I wish to delete accounts and 'start again'. 

 

Is there a 'work around'?

 

 

 

Question Info


Last updated January 10, 2020 Views 33,684 Applies to:
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Original Title:    I am trying to delete an account from Windows 8 mail, but the remove account button is greyed out, so can't delete.

I am trying to delete an account from Windows 8 mail, but the remove account button is greyed out, so can't delete.

I am having numerous email problems with Win 8 email and I wish to delete accounts and 'start again'. 

Is there a 'work around'?

If you can't remove or change the credentials on your gmail acct in the Windows 8
Mail app because it keeps trying to connect to the account, there's a simple
answer that I discovered on my own; after being frustrated by this problem for
hours. 



  1. Close W8 Mail app.
  2. Disconnect from the internet (either turn off WiFi, or disconnect your network cable.)
  3. Open Mail app.
  4. Click on Services on Charms bar.
  5. Click on Accounts
  6. Click on gMail acct.
  7. Menu should open as normal, make changes or remove acct as you desire.
  8. If acct still tries to connect when you do this, shutdown/restart and go back to step 3.
  9. Done.

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Answer
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Open Mail App

Click on account to be deleted

Click on the flag

Click on to get older messages go to settings

Another screen pops up

Mover mouse over new screen

Scroll down until see remove account

Click on remove account

Delete Account

23 people were helped by this reply

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