Can't click on certain url's in windows 8 mail app

Certain url's aren't turned into hyperlinks by the mail app.  Windows 8.1 also has this same behavior.

Most of the URL's work, but for some reason links from usa today aren't.

Here is a link that does not work

http://usat.ly/167m77v

This link works in every single mail app that I tested except for windows 8.

 

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Last updated January 10, 2019 Views 5,358 Applies to:

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Hi,

 

Were there any changes made on the computer prior to the issue?

 

Method 1:

Run the app troubleshooter which would check if there are any issues with the Mail app.

 

Method 2:

If the troubleshooter didn’t fix the issue, you may refer to the article and follow the steps:

What to do if you have problems with an app

 

If you are still facing the issue, please reply and we’ll be glad to help.

Rohit S

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No, this was on a fresh install on a VM for testing, this occurs in both 8 and 8.1

Please test with the supplied URL.

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Hello,  I never got a response.

Has this been logged as a bug?  I have 3 windows 8 systems (2 pro, and a surface rt) and an 8.1 virtual machine, and this occurs on all 4.

Please feel try to test it yourself by sending the following link to your own inbox.


http://usat.ly/167m77v

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Hi,

 

I tried to reproduce the issue and didn’t find problem with the link. By what you say, it seems the issue is specific to USA today website.

 

Which email service provider have you configured in your Mail app?

 

Access the mail which has the link from a web browser and check if the URL is hyperlinked. If the issue persists then, check the e-mail security setting from the web mail if the website has been classified as SPAM.

 

Also install latest available updates for both Windows and Apps.

 

Hope the information helps.

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I figured it out, it only works if the email has an HTML body and the link is set up as a hyper link.

The iPhone and iPad doesn't mark them as hyperlinks and just sends them as plain text, which the mail app doesn't convert to a hyperlink automatically.

So, if you we're to send an email in outlook, and add a hyperlink as plain text. By either not adding the hyperlink functionality or by removing hyperlink in the context menu, you'll find that the mail app doesn't render it as a hyperlink.

To summarize, the mail app won't render plain text into hyperlinks, it relies on the HTML markup of the email body to do it.

I haven't seen another mail client do this. iPhone/iPad, outlook, thunderbird.

I'm begging you to run this up the line and have it marked as a bug.

I can provide more examples if needed.

I've tested this on 3 different installs of windows 8 and one install of 8.1.


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Does it auto convert some links, such as typical .com links?  I am wondering if this has to do with the odd TLD in that URL (.ly).  With more and more TLD's in use, and even generic ones coming now, it seems the URL detection algorithms will need to be overhauled to detect them.

 

 

Shawn "Cmdr" Keene | Microsoft MVP - Windows Insider | CmdrKeene.com | tweet me: @LtCmdrKeene
Microsoft MVPs are independent experts offering real-world answers. Learn more at mvp.microsoft.com.

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So far it's been every single link my wife has sent me through her iPhone.
Not only limited to .ly.

Outlook desktop client doesn't have any problems with any of the links she
has sent me.

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I just confirmed my theory using outlook 2010.

As I mentioned before it seems that the mail app does not convert any link at all.  It relies 100% on the html body of the email to have the link as an anchor tag, and will not convert any plain text url.

I just sent myself an email with two links to "http://www.bing.com" using outlook 2010.  The first url was a hyperlink, the second url was just in plain text.

Here are the results.



Here is the relevant part of the email body html

<p class=3D"MsoNormal">
     <a href=3D"http://www.bing.com">http://www.bing.com</a>
     <o:p></o:p>
</p>
<p class=3D"MsoNormal">http://www.bing.com<o:p></o:p></p>

As you can see, the first url is inside of an anchor tag, while the second url is just inside of a paragraph tag.

The second link was never converted into a url by the mail app.  As I mentioned before, this behavior is inconsistent with Outlook desktop client as well as outlook.com

All other clients are able to detect and autoconvert url's into hyperlinks.  It's a very simple regular expression and should be very easy to implement.

Please run this up the line as a bug.  I love my tablet, but the usability and productivity of reading emails sent from ipads and iphones is just horrendous.  

Let me know if you need anymore information.  As I said, I've tested this on 4 different installations of windows 8/8.1.

I don't know what else I can do to show that this is a bug.


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None  of the links in any email work for me.  Very frustrating.  May stop me from using the app at all even with the improvements in 8.1.  Very frustrating.

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I have the same issue. No url addresses are rendered as hyperlinks. I have to copy and go to my browser and paste. Prefer to use Gmail web client now. To bad, nice interface.

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