Windows 8: No audio when running Microsoft Narrator



Today, when I tried to use Narrator on my upgraded HP TouchSmart 320-1030, I could not hear the voice. I can hear system sounds, music, audio when watching YouTube videos, etc., but not Narrator. I could see that Narrator was selecting text, but still no audio. I have check all my sound options, but see nothing amiss.




Hi RajithR,


Thanks for trying to help. I tried your solutions, but was unsuccessful.


However, I did find the culprit. I did a system restore, and selected the restore point just before the Windows updates I installed this morning.


I then reinstalled each update, one at a time, and then tested to see if Narrator was working properly.


The Optional update that caused the problem is IDT - Audio Device - IDT High Definition Audio CODEC.


I did another system restore, reinstalled the other updates, DID NOT install the update above, and Narrator works fine now.


Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.


Question Info

Last updated July 21, 2020 Views 910 Applies to: