unable to change lock screen background

i had a problem
When I try to change my lock screen background, I get an error saying "Setting the lock screen failed. Please try again".

Line 1: Lock screen error
Line 2: Setting the lock screen failed. Please try again.

Does anyone have any Solutions to my problem..

thx u
Hi,

Let’s start with a question.
1. Is this issue confined to a particular background?
2. Have you made any changes to the computer prior to this issue?

I suggest you try the following methods and check.

Method 1: I would suggest you to run the system maintenance troubleshooter to diagnose the exact issue.
Follow these steps:
a. Press “Windows key + W” from keyboard.
b. Type “Troubleshooting” without quotes in the search box.
c. Then click on “Troubleshooting” option from the left panel.
d. From “Troubleshooting” windows click View all from the left panel.
e. In the list of options, click on “System maintenance”.
f. Click “Next” and follow the on-screen instructions.
 
Method 2 : I suggest you change the background after placing the computer in clean boot and check.
Perform Clean Boot.

To help troubleshoot error messages and other issues, you can start Windows 8 by using a minimal set of drivers and startup programs. This kind of startup is known as a "clean boot." A clean boot helps eliminate software conflicts. Perform a clean boot to check if any third party application is causing the issue, as clean boot helps in eliminating software conflicts. Follow these steps given in the link below to start the computer in clean boot.
http://support.microsoft.com/kb/929135
Note: After performing clean boot refer to the article How to reset the computer to start as usual after troubleshooting with clean boot to boot to normal mode.

 

 

Method 3:
Update Graphics card:
Try updating the graphics card drivers and check if it works.
Follow the steps to update the graphics card driver:
a. Press Windows key +X key and click on Device manager.
b. Search for Display Adapters.
c. Right-click on the Graphics card and click on Update driver software.

 

Hope the above information helps.

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thanks for the quick answer, I tried first. and soon I'll let you know later

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Method 1 : Troubleshooting has completed : No changes
Method 2 : i following the instruction of perform clean boot after finish the instruction still has no change (cannot change the lock scree)
Method 3 : i check the nvidia, my driver (geforce 310M) using the latest ver..

any other method ...?

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Hi,

Thanks for the update.

I suggest you try the following methods and check.

Method 1:
Run sfc/scan.

The sfc /scannow command scans all protected system files and replaces incorrect versions with correct Microsoft versions. When the scan is complete, the System File Checker tool indicates whether integrity violations were found. If integrity violations are found, the System File Checker tool lets you fix the integrity violations.
Follow these steps to run sfc/scan.
a. Press the Windows + X keys and click/tap on Command Prompt (Admin).
b. In the elevated command prompt, type sfc /scannow and press Enter.
NOTE: This may take a while to finish running.

Method 2: Try a different user account.
Follow the steps here to create a new User account
http://windows.microsoft.com/en-US/windows-8/create-user-account
If you have a different Microsoft Account you try with that. If not a local account will do.
 

Now try changing the lock screen and account pictures.
You can also have a look at this link and check.
http://social.technet.microsoft.com/Forums/en-US/w8itprogeneral/thread/e274cca0-87f3-428c-8e0d-e8407380a39e

Hope the above information helps.
 

Do get back to us and let me know the status of the issue or if you need further assistance regarding Windows.

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I have the same issue and none of the above methods have worked :(
Any ideas? 
Screenshot here:

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Hi,

This thread is too old to be responded to, I would have you create a new thread of your own to get the better exposure.

Use this link to create a new thread of your own.


Ravinath P
Forum Moderator - Multiple Forums

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Last updated March 24, 2018 Views 386 Applies to: