windows update reports 80246008 error code & all attempts to fix fail due to Background Intelligent Transfer Service (BITS) not being present.

I have been trying to fix this problem for over 3 weeks now and all help topics and advice fail due to the Background Intelligent Transfer Service (BITS) not being present on my PC.

 

PC config: Win7 64Bit SP1, IE9 (update version 9.0.9 KB2722913), Java (Version 6 Update 35 - reported by http://java.com/en/download/installed.jsp as the recommended Java even though some help forum posts state Version 7 Update 5 (or higher) should be used)

 

Origin of the problem was a Malware infection. Following solution threads led me to uninstall all McAfee and Norton products and then to use the full removal tools of both these products to completely remove all traces of them. When I removed my active security software (McAfee Total Protection) I switched to use the Microsoft Security Essentials which finally cleaned the PC of the Malware and has now been running without problems for 3 weeks.

 

My remaining issue is the "Code 80246008  Windows Update encountered an unknown error" whenever I try to apply updates. The support.microsoft.com solutions request that the Background Intelligent Transfer Service (BITS) be started and be set to start automatically start when the PC is started. Unfortunately the BITS service is not present in the Control Panel\All Control Panel Items\Administrative\Services list of services, so I cannot set or change the properties of the BITS. Other solutions run a Fix It, but this seems to do nothing.

 

The most recent threads I followed and tried was http://answers.microsoft.com/en-us/windows/forum/windows_other-windows_update/windows-update-80246008-error-code-and-windows/348d3556-fac2-4fb1-9cde-26ec1a8d7723?page=2 At the very least this thread seemd to lead to the root of the problem (i.e. that BITS is not running). As I commented in this thread... After following all steps up to 11c I get the following message popup when I run the Fix it 50202....

"Service 'BITS' (BITS) failed to start. Verify that you have sufficient privileges to start system services."

It gives the options "Try Again" and "Cancel". The same popup results whenever I "Try Again" so I am left with noption except to "Cancel" - which then causes the Fix it to roll back the action. The same occurs when I run the Fix it 50202 with AGGRESSIVE selected. I am logged on as an admin level user, so I don't see what else I can do.

I have been applying Windows Updates manually as often as I can, but the list of current outstanding updates are KB982726, KB2754296, KB2744842, KB2732059, KB2735855, KB890830

This is quite frustrating, but it seems that I am finally getting close to the actual problem.... that the BITS service is not running and not present in the list of system services.

Help would be much appreciated.

 

 

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Last updated August 9, 2018 Views 3,954 Applies to:

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Hi,

 

I would suggest you to follow these methods and check.

 

Method 1: Perform SFC (System File Checker) scan and check if it helps.

To do this, refer this link:

How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7

http://support.microsoft.com/kb/929833

 

Method 2: Merge the registry entries of Background Intelligent Transfer Service. To do this, refer below suggestions.

Important: This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs.

For more information about how to back up the registry, refer the link:

Back up the registry

http://windows.microsoft.com/en-US/windows7/Back-up-the-registry

Follow these steps and check if it works:

a. Copy the following commands to a notepad and save it as a registry file on the desktop with the extension.reg:

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BITS]

"DisplayName"="Background Intelligent Transfer Service"

"ImagePath"=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,00,\

74,00,25,00,5c,00,53,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,73,\

00,76,00,63,00,68,00,6f,00,73,00,74,00,2e,00,65,00,78,00,65,00,20,00,2d,00,\

6b,00,20,00,6e,00,65,00,74,00,73,00,76,00,63,00,73,00,00,00

"Description"="@%SystemRoot%\\system32\\qmgr.dll,-1001"

"ObjectName"="LocalSystem"

"ErrorControl"=dword:00000001

"Start"=dword:00000002

"DelayedAutoStart"=dword:00000000

"Type"=dword:00000020

"DependOnService"=hex(7):52,00,70,00,63,00,53,00,73,00,00,00,45,00,76,00,65,00,\

6e,00,74,00,53,00,79,00,73,00,74,00,65,00,6d,00,00,00,00,00

"ServiceSidType"=dword:00000001

"RequiredPrivileges"=hex(7):53,00,65,00,43,00,72,00,65,00,61,00,74,00,65,00,47,\

00,6c,00,6f,00,62,00,61,00,6c,00,50,00,72,00,69,00,76,00,69,00,6c,00,65,00,\

67,00,65,00,00,00,53,00,65,00,49,00,6d,00,70,00,65,00,72,00,73,00,6f,00,6e,\

00,61,00,74,00,65,00,50,00,72,00,69,00,76,00,69,00,6c,00,65,00,67,00,65,00,\

00,00,53,00,65,00,54,00,63,00,62,00,50,00,72,00,69,00,76,00,69,00,6c,00,65,\

00,67,00,65,00,00,00,53,00,65,00,41,00,73,00,73,00,69,00,67,00,6e,00,50,00,\

72,00,69,00,6d,00,61,00,72,00,79,00,54,00,6f,00,6b,00,65,00,6e,00,50,00,72,\

00,69,00,76,00,69,00,6c,00,65,00,67,00,65,00,00,00,53,00,65,00,49,00,6e,00,\

63,00,72,00,65,00,61,00,73,00,65,00,51,00,75,00,6f,00,74,00,61,00,50,00,72,\

00,69,00,76,00,69,00,6c,00,65,00,67,00,65,00,00,00,00,00

"FailureActions"=hex:80,51,01,00,00,00,00,00,00,00,00,00,03,00,00,00,14,00,00,\

00,01,00,00,00,60,ea,00,00,01,00,00,00,c0,d4,01,00,00,00,00,00,00,00,00,00

b. Double click and run the saved registry file.

c. Check if you are able to see, start the Background Intelligent Transfer Service (BITS).

Install the updates and check.

 

Also refer this link:

 

Error message when you search for available updates on the Windows Update Web site or on the Microsoft Update Web site: "0x80246008"

http://support.microsoft.com/kb/956706

 

Hope this helps!

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Hi,

I have tried the recommended Method 1 before, but re-tried again today with the same result... The SFC completes with the following message...

 

"Verification 100% complete

Windows Resource Protection did not find any integrity violations."

 

I also applied Method 2. The created registry file applies the changes successfully, but there is still no Background Intelligent Transfer Service (BITS) present in the Control Panel\All Control Panel Items\Administrative\Services list of services.

 

The "Also refer to" link is of no use as it requires that I can access the properties of the BITS service - which I can't as it is not in the list of services.

Any further info I can provide to help find the source of the problem?

Please advise. Thanks again.

 

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Hi again,

After a reboot I checked and the BITS service is present in the Control Panel\All Control Panel Items\Administrative\Services list of services - first bit of success I have had.

However, the BITS service is not running (even though it is set as Automatic startup) and when I try to manually start the service the following popup error message appears...

 

"Windows could not start the Background Intelligent Transfer Service service on Local Computer.  Error 2: The systems cannot find the file specified."

 

This suggests that I am missing the BITS executable - can anyone confirm this and advise where and how I replace the missing file.

 

Thanks again ;-))

 

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Hi HughRodrick,

Please take a look at the article here with troubleshooting regarding your error.

Hope this helps!

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hi hugh

 

i am having same problems as you are and i have tried every piece of advice and course of action to try and resolve issues for the last 2 weeks as recommend by microsoft however  i continue to get unable to upload updates and "result box unable to repair windows update component."  This is extremly frustrating and time consuming with no progress and seems to be common problemon windows 7 home premium.  hopefully someone will be able to give us something that will actually address problem

 

tracy   

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Hi Debbie,

I reviewed the article you provided the link to but non of the problems described provide resolutions to what I am experiencing. At the moment the Bachground Intelligent Transfer Service (BITS) is not started (even though it is set to automatic start), and this leads to the Windows Update to report the error Code 80246008 when I request updates to be applied.

When I try to manually start the BITS service I get the following error pop-up...

 

"Windows could not start the Background Intelligent Transfer Service service on Local Computer. Error 2: The systems cannot find the file specified."

 

I have applied the "Fix It" but it does not fix the problem and I have checked all the BITS configuration settings - all look as per recommendation (I have tried both auto and manual start).

It seems that there may be a file missing (going from the text of the Error 2 message).

Does anyone have a method to check the BITS files?

Thanks

 

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Hi HughRodrick,

Have you tested this on a new user profile?

Can you please try creating on to see if the same issue happens? 

Be sure to make it an Admin account.

Please let us know how it goes.

Thanks!

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Hi Debbie,

I created a new Admin level account, re-started the PC and then tried to manually start the BITS service (when logged on to the new account).... the same error pop-up was the result....

 

Windows could not start the Background Intelligent Transfer Service service on Local Computer. Error 2: The systems cannot find the file specified.

 

Is there a way to check if all the BITS files (executables, dll's, etc...) exist and are OK? Or, is there a way to re-install the BITS service from scratch?

Thanks again to all those out there helping with this.

 

    Hugh....

 

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I would suggest you run the Microsoft Genuine Advantage Diagnostics Tool and copy and paste the results in a reply for further analysis:
http://go.microsoft.com/fwlink/?linkid=52012

Gerry
Stourport-on-Severn, Worcestershire, England
Enquire Plan Execute

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Hi Gerry,

Here is the result of the diagnostics tool...

 

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
Windows Product ID: 00359-OEM-8992687-00010
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {ABE8AE1D-44CD-433B-A336-50BF4DDCCE3F}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.9.42.0
Signed By: Microsoft
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120503-2030
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{ABE8AE1D-44CD-433B-A336-50BF4DDCCE3F}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-2631899679-1180466060-1752027397</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>CQ3495AN</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>6.05</Version><SMBIOSVersion major="2" minor="6"/><Date>20100712000000.000000+000</Date></BIOS><HWID>17B63707018400FC</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>E. Australia Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800010-02-1033-7600.0000-2052009
Installation ID: 009334976344879281599865770022528900854691659201908383
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 3Q6C9
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 5/10/2012 9:11:21 AM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: LgAAAAEAAQABAAEAAAADAAAAAQABAAEA6GFmp4x4bhHcgLIlYj1sQaOgYLRcXQ==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
  ACPI Table Name OEMID Value OEMTableID Value
  APIC   HPQOEM  SLIC-CPC
  FACP   HPQOEM  SLIC-CPC
  HPET   HPQOEM  SLIC-CPC
  MCFG   HPQOEM  SLIC-CPC
  SLIC   HPQOEM  SLIC-CPC
  OEMB   HPQOEM  SLIC-CPC
  SSDT   HPQOEM  SLIC-CPC
  GSCI   HPQOEM  SLIC-CPC
  SSDT   HPQOEM  SLIC-CPC


 

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