Windows Update error 80245001

Hello, I have seen this question asked many times on the forums, but I have never seen a solution that is confirmed to work. This problem has been persisting for months.

 

I am currently running Win 7 Ultimate SP1 32 bit.

It has both Avast! antivirus and MSE installed are both up-to-date.

I am using the Avast! firewall. There are no other anti-malware programs running.

I did have an fsquirt.exe hijacker virus that I had to use Combofix for along with a few other utilities to remove, under advice from the MBAM experts, which is when I believe the issue began.

Whenever I run Windows Update I will immediately receive an 80245001 error. I have tried multiple solutions that are posted on the other threads. I have disabled the Avast! firewall and enabled the Windows firewall, but this has not worked. I have tried all the solutions shown here http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_update/error-code-80245001/8dbd369e-01c3-4176-8588-136d4058b621 without success.

 

Windows update also has no update history at all and also states it has never been updated.

 

Any help would be appreciated.

Thanks

 

Question Info


Last updated July 19, 2019 Views 1,379 Applies to:

* Please try a lower page number.

* Please enter only numbers.

* Please try a lower page number.

* Please enter only numbers.

It has both Avast! antivirus and MSE installed


Your security arrangements break the basic rule that you should not install two anti-virus products!

Gerry
Stourport-on-Severn, Worcestershire, England
Enquire Plan Execute

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Actually it does not, Avast! has been designed to compliment MSE so as to not interfere with it and to catch anything that MSE misses. However even with it uninstalled, the update error continues.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

The providers of a number of anti-virus products make similar claims. It does not make the claims true.


0x80245001 -2145103871 WU_E_REDIRECTOR_LOAD_XML The XML extracted from the wuredir.cab failed to load into the DOM.


Are you using the Avast firewall?

Gerry
Stourport-on-Severn, Worcestershire, England
Enquire Plan Execute

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

On Thu, 13 Feb 2014 18:30:23 +0000, Gerry C J Cornell wrote:

The providers of a number of anti-virus products make similar claims. It does not make the claims true.

Ditto! And let me add, for DevinSmith6714's benefit, that running two
at once degrades your performance and creates the risk of problems as
they interfere with each other.

Ken Blake - Microsoft MVP since October 2003

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Fair point, but it seems to be at least more effective and I have not had any issues, if anything its been far more effective than MSE has been thus far.

 

I was using the Avast firewall but decided to shut it down before completely uninstalling Avast and switching back to the windows firewall.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Usually this is the case, but as I said, and as I have also checked, MSE and Avast work seamlessly together, and at least gives the option to add it as a secondary scanner, and having both running never had any noticeable impact on performance like say Norton AV would.

 

However even with only one the lack of windows update remains.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Also I was advised to run an SFC scan earlier which also found no integrity violations.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I suggest you run the Microsoft Genuine Advantage Diagnostics Tool in normal mode and copy and paste the results in a reply for further analysis:
http://go.microsoft.com/fwlink/?linkid=52012

 

Run the Tool and when it completes click the Copy button, open a text file like Word or Notepad and select Edit, Paste. You can paste directly into a reply here. Open a reply, right click and select Paste.


Please provide a copy of your System Information file. Type System Information in the Search Box above the start Button and press the ENTER key (alternative is Select Start, All Programs, Accessories, System Tools, System Information). Select File, Export and give the file a name noting where it is located. The system creates a new System Information file each time system information is accessed. You need to allow a minute or two for the file to be fully populated before exporting a copy. Please upload to your Sky Drive, share with everyone and post a link here. Reports in normal mode preferred. Please say if the report has been obtained in safe mode.


Please upload and share with everyone copies of your System and Application logs from your Event Viewer to your Sky Drive and post a link here.


To access the System log select Start, Control Panel, Administrative Tools, Event Viewer, from the list in the left side of the window expand Windows Logs and select System. Place the cursor on System, select Action from the Menu and Save All Events as (the default evtx file type) and give the file a name. Do the same for the Applications log. Do not provide filtered files. Do not clear logs whilst you have a continuing problem.


For help with Sky Drive see paragraph 9.3:
http://www.gerryscomputertips.co.uk/MicrosoftCommunity1.htm




Gerry
Stourport-on-Severn, Worcestershire, England
Enquire Plan Execute

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I've run the tool and here are the results

 

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-GJY49-VJBQ7-HYRR2
Windows Product Key Hash: W5/6nm6F2UPXrCkY5xUhXb/+21g=
Windows Product ID: 00426-OEM-8992662-00006
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {4C4FD16B-21F7-47EB-A203-A787E7925B89}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.9.42.0
Signed By: Microsoft
Product Name: Windows 7 Ultimate
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.130318-1533
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{4C4FD16B-21F7-47EB-A203-A787E7925B89}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-HYRR2</PKey><PID>00426-OEM-8992662-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-956322425-969636760-2544637902</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>To be filled by O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>F8a</Version><SMBIOSVersion major="2" minor="7"/><Date>20120615000000.000000+000</Date></BIOS><HWID>BC123607018400FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00178-926-600006-02-1033-7600.0000-0752011
Installation ID: 007952437762369890929676980256815275050532784572952722
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: HYRR2
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 13/02/2014 20:40:42

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: PgAAAAIABAABAAEAAQADAAAABAABAAEA6GE+FxU/4i0WUpSWdLhgGpSrtH939vQBo6AnlG6HjIWgv9aUlmM=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
  ACPI Table Name OEMID Value OEMTableID Value
  APIC   ALASKA  A M I
  FACP   ALASKA  A M I
  HPET   ALASKA  A M I
  MCFG   ALASKA  A M I
  SLIC   ACRSYS  ACRPRDCT
  SSDT   IdeRef  IdeTable
  SSDT   IdeRef  IdeTable
  SSDT   IdeRef  IdeTable

 

I have also uploaded the requested information to SkyDrive. All reports were obtained from normal operation.

 

https://skydrive.live.com/redir?resid=D2C576425A69F155%21166

 

One other thing I should ask, the Windows backup utility always throws up a 'shadow drive' error whenever I try to use it, could that possibly have something to do with this as well? Normally id just reinstall Windows, but trying to find a backup utility for my 1TB HDD has been difficult.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Please install Update for Windows 7 for x86-based systems (KB971033)

http://go.microsoft.com/fwlink/?LinkID=150841

 

Once installed restart your computer I suggest you run the Microsoft Genuine Advantage Diagnostics Tool again in normal mode and copy and paste the results in a reply for further analysis:
http://go.microsoft.com/fwlink/?linkid=52012

 

Drive    C:
Description      Local Fixed Disk
Compressed     No
File System       NTFS
Size       931.51 GB (1,000,202,403,840 bytes)
Free Space        11.03 GB (11,839,778,816 bytes)

 

You need something in excess of 180gb free disk on your C partition. Your page file needs to be increased to 4gb.

 

To investigate disk space usage download and install Treesize (freeware).
http://www.jam-software.com/treesize_free/

Information on Treesize
http://www.jam-software.com/treesize_free/

When you open Treesize select Scan from the Menu and you will see a list of drives. Click on C and it will generate a list of Folders.

Post the names and the sizes of the 6 largest folders and the total at the top of the list.

Gerry
Stourport-on-Severn, Worcestershire, England
Enquire Plan Execute

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

* Please try a lower page number.

* Please enter only numbers.

* Please try a lower page number.

* Please enter only numbers.