Windows update can not currently check for updates. Error 0x80080005 windows update

Original Title: Windows update can not currently check for updates. Error 0x80080005

Windows update can not currently check for updates. Error # 80080005. I tried all fixes and now it says no problems found but keep getting the 8008000t5 error messages and no updates.

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Mary,

1) What is the installed antivirus/security suite; is it's subscription and definitions current; was anything detected when the system was last scanned with it ?

2) If a security suite is not installed, are there any download managers or 3rd party firewalls installed ?


0x80080005 indicates that there is an Access Denied issue with the security descriptors of the Background Intelligent Transfer Service ( BITS ).

Strongly suggest that you first have the system scanned by the Microsoft Safety Scanner. <http://www.microsoft.com/security/scanner/en-us/default.aspx>

If no malware is detected by it, then suggəst you download and save the Fixit on this page -


How do I reset Windows Update components

<http://support.microsoft.com/kb/971058>

When the download completes close all open programs and web browsers.

With the system connected to the internet, run Microsoft Fix it 50202.msi and choose it's Aggressive mode.

The Aggressive mode will attempt to reset the security descriptors of BITS.

Restart when it's finished running and see if the system can update now.


If malware was detected by the Safety Scanner, then pləase post whether it was removed and the specific name of the malware.

Do not run the Fixit as the malware will interfere with the resetting of Windows Update components.

 

<http://support.microsoft.com/kb/555375>

<<http://answers.microsoft.com/en-us/Page/faq>>

UTC/GMT is 17:07 on Sunday, August 05, 2012                                



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UPDATE:

Use the <http://www.microsoft.com/security/scanner/en-us/default.aspx>  as you recommended and it got 2 malware items:
Exploit: Java/CVE-2010-0840-NS and
Exploit: Java/CVE-2011-3544.L

It removed both items.

Now I await your reply.

I had previously downloaded the Mix It program as one of the steps that I followed prior to writing in to this forum. Is this now going to cause a problem.

Thank you for all your help.

Mary




1. Kaspersky is the Internet/antivirus I have always used from the time I purchased this computer. Yes, everything, license and updates are all current and no problems. Nothing was found when last scanned, root scan was done 4 hours ago. I do an entire complete scan every night.

I did download that Fix It and it said it found a problem and fixed it. So then I would try the updates and get the same problem again. Used Fix it again and it says it couldn't find any problem. That was one of the things I tried first.

Okay will go have it scanned by MS and see what happens.

I'll report back.

Mary

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 Hi,

Method 1:
You may run the fixit. Refer the following link.
Fix the problem with Microsoft Windows Update that is not working
http://support.microsoft.com/mats/windows_update/
Method 2:
You may run the fix it provided in the link and check.
Fix security issues to protect and secure Windows automatically
http://support.microsoft.com/mats/windows_security_diagnostic/
Method 3:
Step1:

You may try to temporary disable all antivirus software’s installed on your computer. Refer the following link.
Disable Anti-virus software
http://windows.microsoft.com/en-US/windows7/Disable-antivirus-software
NOTE: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install other software, you should re-enable it as soon as you're done. If you're connected to the Internet or a network while your antivirus software is disabled, your computer is vulnerable to attacks
Step 2:
After disabling antivirus, you may check the issue in Clean boot state. Refer the following article.
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
http://support.microsoft.com/kb/929135
NOTE: Once you are done with clean boot, please follow step 7 in the article to set your computer back to normal startup.
Method 4:
You may refer the following article.
Unable to install updates in Windows Vista, Windows 7, Windows Server 2008 and Windows Server 2008 R2
http://support.microsoft.com/kb/2509997
Note: This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base. How to back up and restore the registry in Windows:
http://windows.microsoft.com/en-US/windows7/Back-up-the-registry
Note: If any bad sectors are found while running the check disk utility and if attempt recovery of bad sectors is checked while checking the drive for errors, the data in the bad sector may be lost while attempting to recover bad sectors.
You may use Sky Drive to post the detail information of the System File Checker scan and also log file of System updates readiness tool by referring the following link so that we can guide you better.
http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65
 
Hope it helps.
Thanks,
Yaqub Khan

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Doing most of this is beyond my limited computer knowledge.

I tried both Fix its (Method 1 and Method 2). Neither corrected the problem and am still getting the same error message that it's given in the beginning. I also tried

The Fix Its state  they can't find any problems.

I tried this:

http://download.windowsupdate.com/WindowsUpdate/redist/standalone/7.4.7600.226/WindowsUpdateAgent30-x64.exe

The above doesn't finish and says it encounters a problem.

That's about the extent of what my limited computer knowledge can handle.

Mary


 Hi,

Method 1:
You may run the fixit. Refer the following link.
Fix the problem with Microsoft Windows Update that is not working
http://support.microsoft.com/mats/windows_update/
Method 2:
You may run the fix it provided in the link and check.
Fix security issues to protect and secure Windows automatically
http://support.microsoft.com/mats/windows_security_diagnostic/
Method 3:
Step1:

You may try to temporary disable all antivirus software’s installed on your computer. Refer the following link.
Disable Anti-virus software
http://windows.microsoft.com/en-US/windows7/Disable-antivirus-software
NOTE: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install other software, you should re-enable it as soon as you're done. If you're connected to the Internet or a network while your antivirus software is disabled, your computer is vulnerable to attacks
Step 2:
After disabling antivirus, you may check the issue in Clean boot state. Refer the following article.
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
http://support.microsoft.com/kb/929135
NOTE: Once you are done with clean boot, please follow step 7 in the article to set your computer back to normal startup.
Method 4:
You may refer the following article.
Unable to install updates in Windows Vista, Windows 7, Windows Server 2008 and Windows Server 2008 R2
http://support.microsoft.com/kb/2509997
Note: This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base. How to back up and restore the registry in Windows:
http://windows.microsoft.com/en-US/windows7/Back-up-the-registry
Note: If any bad sectors are found while running the check disk utility and if attempt recovery of bad sectors is checked while checking the drive for errors, the data in the bad sector may be lost while attempting to recover bad sectors.
You may use Sky Drive to post the detail information of the System File Checker scan and also log file of System updates readiness tool by referring the following link so that we can guide you better.
http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65
 
Hope it helps.

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UPDATED AGAIN..

It seems to be checking for updates now. It says it hasn't checked since 6/24/12 but last file installed was 8/3/12.

Therefore, if it hasn't check since 6/24/12... how long can I expect it to be checking as it's been checking for about 4 hours now.

Mary

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... how long can I expect it to be checking as it's been checking for about 4 hours now.

Mary


 

Mary,

There is something going on, and yes you should be concerned. I'm not sure what exactly is going on, but the first thing you should do is

 

First, verify that the time, date/year & time-zone are set correctly

<<Set the clock>>

 

Clear up your Temp File/Cache. Clean up the system (clearing out all the temp/tmp folders, and included all offline content, clearing the browser tif, delete cookies, do a Disk Cleanup.

<<http://winhelp2002.mvps.org/delcache.htm>>

(Important: One of the normal steps in eliminating malicious programs is to entirely delete the contents of all Temp folders.


Click Start > All Programs > Accessories > System Tools >Disk Cleanup

<<http://www.winhelp.us/index.php/windows/enhancing-windows-performance/free-up-disk-space-in-windows.html>>

Best and easier to use - CCleaner.

Download the basic (slim) build via

<<http://www.ccleaner.com/download/builds.aspx>>

The basic (slim) build does not contain the disgusted Toolbar

DO NOT USE ANY Advanced cleaning options. DO NOT TOUCH THE REGISTRY. At least not for now.

 

Reboot.

 

Ttry to run the Windows 7 Performance troubleshooter and check if it helps.

Open the Performance troubleshooter

<<http://windows.microsoft.com/en-US/windows7/Open-the-Performance-troubleshooter>>


Run the Windows 7 System Maintenance troubleshooter.

Open the System Maintenance troubleshooter

<<http://windows.microsoft.com/en-US/windows7/Open-the-System-Maintenance-troubleshooter>>


Run the Windows 7 Update Troubleshooter.

Open the Update troubleshooter

<<http://windows.microsoft.com/en-US/windows7/Open-the-Windows-Update-troubleshooter>>


Try CHKDSK/F command in order to repair file system issues.

<<http://www.w7forums.com/use-chkdsk-check-disk-t448.html>>

 

Try executing SFC /SCANNOW command using these steps: to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7

<<http://support.microsoft.com/kb/929833>>

 

The System Update Readiness Tool CheckSUR for Windows can correct some conditions that causə Windows Update error .

<<http://windows.microsoft.com/en-US/windows7/Windows-Update-error-80073712>>

UTC/GMT is 18:45 on Monday, August 06, 2012                                


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UPDATE:

Use the <http://www.microsoft.com/security/scanner/en-us/default.aspx>  as you recommended and it got 2 malware items:
Exploit: Java/CVE-2010-0840-NS and
Exploit: Java/CVE-2011-3544.L

It removed both items.

Now I await your reply.


Hi Mary,

Download, install, update, and run scans with both of these free anti-malware tools:

A very good antimalware app are SUPERAntiSpyware (SAS) and MalwareBytes Anti-Malware (MBAM) .

The recommendation is to use the intelligent quick scan routinely, and do full scans either on a longer periodicity--weekly, monthly--or only when something is found or you have some reason for suspicion

MalwareBytes AntiMalware (MBAM)

<<http://www.malwarebytes.org/products/malwarebytes_free>>

SUPERAntiSpyware (SAS)

<<http://superantispyware.com/superantispywarefreevspro.html>>

UTC/GMT is 19:00 on Monday, August 06, 2012                                

 

 

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UPDATE...
I've done all in this e-mail except.:
CHKDSK/F ... says it can't do that while the computer is on. It asked if I wanted to schedule it for when I started it up. I said yes but never got a confirmation or anything.

SFC/SCANNOW AND CHECKSUR

I'm not sure if I want to be mucking around on the hard drive through these prompt as I know nothing. I'm afraid I will just make things worse.

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UPDATE...

I downloaded both and ran full scans with each.

MalwareBytes found nothing.

SUPERAntiSyware found 52 problems. Some very critical. I was astounded that all that got past Kaspersky. I had it remove/quarantine as it needed.

Now I'm trying to get updates. It's checking for updates and has been doing so for 10 minutes.

How long should checking for updates take? So I can gain if there's still problems.

Also, is MS Essential Security better than Kaspersky? It's what my computer friend uses along with MalwareBytes.


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Hi,

If the updates has not been checked and installed on your computer for a longer duration of time, then it will certainly take a while to check for the updates.
Microsoft recommends it's users to install Microsoft Security Essential. Microsoft Security Essentials is free and Microsoft has designed it to be simple to install and easy to use. It runs quietly and efficiently in the background so you don't have to worry about interruptions or making updates.
The only thing that is important is that before installing Microsoft Security Essential on your computer you should make sure that you un-install all the other multiple antivirus software’s from your computer.
Thanks,
Yaqub Khan

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Last updated February 28, 2021 Views 8,811 Applies to: