Windows continually offers me the same updates, fails to configure them, FixIt doesn't help. What do I do?

Pretty self-explanatory from the subject line.  I get offered the same updates over and over again.  Windows restarts, but upon restarting fails to configure them and reverts.  I've tried FixIt numerous times to no avail.
 

Question Info


Last updated December 22, 2017 Views 115 Applies to:
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Answer

Hi,

 

1.    Which update are you referring to? Provide the KB number.

2.    Have you made any software or hardware changes to the computer prior to this issue?

 

Method 1:

 

Step 1:

 

Check if the update is installed on the computer. Refer the link.

See which Windows updates are installed

http://windows.microsoft.com/en-US/windows7/See-which-Windows-updates-are-installed

 

Step 2:

 

If the update is not installed and you are repeatedly offered the same update, try the steps from the link.

 

How to troubleshoot Windows Update or Microsoft Update when you are repeatedly offered an update

http://support.microsoft.com/kb/910339

 

NOTE: If you have run the fixit, you may try the manual steps to check if it helps. If the update is not installed, provide the error code and try these methods.

 

Method 2:

 

Temporarily disable both Antivirus and firewall.

 

Disable antivirus software

http://windows.microsoft.com/en-US/windows7/Disable-antivirus-software  

 

Windows Firewall

http://windows.microsoft.com/en-US/windows7/Firewall-frequently-asked-questions

 

Note: Make sure you enable the antivirus software, other security programs and firewall after the test.

 

Warning:
Antivirus software can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install other software, you should re-enable it as soon as you're done. If you're connected to the Internet or a network while your antivirus software is disabled, your computer is vulnerable to attacks.

 

Method 3:

 

Perform a clean boot of the computer.

 

Clean boot-   It’s a process wherein you can start Windows Vista by using a minimal set of drivers and startup programs.  A clean boot helps eliminate software conflicts.

 

Please refer the following link to obtain information on how to configure Windows Vista to start in a "clean boot" state.

http://support.microsoft.com/kb/929135

 

Install the update in clean boot state.

NOTE: Ensure you perform the step 7 mentioned under “Reset the computer to start as usual” after you check if the issue persists in clean boot, at the above link.

 

Method 4:

 

Unable to install updates in Windows Vista, Windows 7, Windows Server 2008 and Windows Server 2008 R2

http://support.microsoft.com/kb/2509997

 

Registry disclaimer

To do so: Important this section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:

322756 (http://support.microsoft.com/kb/322756/  )

http://windows.microsoft.com/en-US/windows7/Back-up-the-registry

 

Important: While performing check disk on the hard drive, if any bad sectors are found and if it tries to repair that sector, any data available on that might be lost.

 

Hope the information is helpful.

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