Windows 7 - Windows update stuck at 0kb 0%

I have windows 7, and for the past few months I am unable to update windows.
Windows update is stuck at downloading 0kb 0% and after viewing all the similar posts around the web regarding this problem I still cant fix it, even after trying everything (stopping and restarting the service, disabling av and firewall, delete softwaredistribute folder and so on...).

Im desperate, please help.
 

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Last updated April 19, 2019 Views 970,924 Applies to:

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​Hi,


Thank you for posting in Microsoft community!
You've reached the right forum for your question.
As I understand, you receive error Windows update stuck at 0%.

1. Did you make any changes on the computer prior to the issue?
2. Which update are you trying to download?
3. Where are you trying to download the update from?
4. Which anti-virus software is installed on the computer?

Method 1:
Run the fix it and check.
Fix the problem with Microsoft Windows Update that is not working
http://support.microsoft.com/mats/windows_update/

Method 2:
Some times security software installed on the computer conflicts with the downloading and installation of updates on the computer.
http://windows.microsoft.com/en-US/windows7/Disable-antivirus-software
NOTE: Antivirus software can help protect the computer against viruses and other security threats. In most cases, you shouldn't disable the antivirus software. If you have to temporarily disable it to install other software, you should re-enable it as soon as you're done. If you're connected to the Internet or a network while your antivirus software is disabled, your computer is vulnerable to attacks.



Method 3:

You may download & install the updates manually from the Microsoft Download Center.

http://www.microsoft.com/downloads/en/default.aspx

Method 4:
Unable to install updates in Windows Vista, Windows 7, Windows Server 2008 and Windows Server 2008 R2
http://support.microsoft.com/kb/2509997
Note: This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base. How to back up and restore the registry in Windows:
http://windows.microsoft.com/en-US/windows7/Back-up-the-registry

Warning: Microsoft does not recommend interrupting the CHKDSK process. Microsoft does not guarantee the integrity of the disk if the CHKDSK program is interrupted. For safety you can back up your data before using the check disk command.


Please reply with the results. I would be glad to assist you further.

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answers to your questions:

1. I did not make any changes. Also, I have this problem for months now.
2. Im trying to download all the updates that piled up in that time (around 50).
3. trying to download via the built in windows update (start->all prograns->windows update). is there even a different way to do this? even if I try to access this through browser it directs me to this method.
4. I have ESET NOD32 antivirus.

Well I have tried all the methods above and I had several errors with them but at the end nothing works. the main thing it seems is a problem with the windows update service which I cant seem to stop properly.
There is a problem with the windows update database and components.

again, after trying all the solutions above, nothing helps

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​Hi,

Test the issue in clean boot state.

How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
http://support.microsoft.com/kb/929135
Note: After trouble shooting put the computer to start as usual by performing step 7 from the above Knowledge Base article.

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What I did, that in my case worked,

I Used MSConfig, disabled all the non microsoft services, restarted. Restart a Windows Update, and it worked. Look to simple, but hey, no comment.

Start - Run

Type : MSConfig<enter>

System configuration window appear

click on Services tab - look at the bottom of the box and mark Hide all Microsoft services

Then click Disable All - That will disable every services listed

Apply the change - and Restart

Once logged back in, Do a Windows Update...

Hopefully it will work for you to

After the updates has been applied - Redo the MSConfig procedure to enable everything on your system

Good lick

André

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Well,

I have tried EVERYTHING, but still nothing works...

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Hi,

You may disable the ESET NOD32 antivirus installed on the computer and check.
Refer to the link:

http://windows.microsoft.com/en-US/windows7/Disable-antivirus-software
Note: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you should not disable your antivirus software. If you do have to temporarily disable it to install other software, you should re-enable it as soon as you're done. If you are connected to the Internet or a network during the time your antivirus software is disabled, your computer is vulnerable to attacks.

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Tried that before, no luck

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Reply In reply to deleted message
Still nothing. Nothing makes this problem go away.

Any other ideas?

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If you have over 20 updates try installing them in waves (like 2 or 3 at a time) . I had this problem after a OS install and selected a few at a time rather than all 50 of the updates simultaneously and it worked. It took longer but it worked.

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One possible solution: Just wait.

This has always happened to me when updating a Windows machine since Windows 7. Windows 8 does this too.

Basically Windows Update doesn't report progress on downloading (why it has a progress bar for it I have no idea), even though it actually is downloading. This has always been the case for me on multiple machines using both Windows 7 and 8.

At some point it'll jump from 0% to 100%, then begin "Installing", where the progress bar will actually report on percentiles between 0 and 100 as long as you're installing more than one update.

If you have a good connection to the Internet (1MB/s+), and it's taken more than an hour or so, then it's probably actually stuck, but in my experience I've never had to do anything but wait.

Good luck!

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