Windows 7 - Windows Update Service might not be running (Can't install updates)

I tried running windows update and ran into a problem saying that windows update service might not be running and i need to restart my computer but after many restart its still not running. tried reboot still the same. laptop came with windows seven pre in stalled
avira virus and spy bot (safer-networking.org). other laptop is windows 7 with avira virus control and spy bot (safer-networking.org) and there is no problems with that one
 

Question Info


Last updated August 21, 2019 Views 25,436 Applies to:
arthur, 

Have you run services.msc and looked closely at the services?

 start button > select RUN> type in SERVICES.MSC

 

the following services are needed by the processes at windows update.

In services management console (services.msc) they mustNOT be *disabled* - in the startup type.

They need to show a startup type of manual or automatic.

Here are the services & their startup types:

background intelligent transfer service (BITS) - manual

cryptographic services - automatic

remote procedure call (RPC) - automatic

system restore service - automatic

now then, look at the entry for automatic updates.

 

Does it shows started in the status column?

If not, click on "start" the service link.

 

 

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I tried running windows update and ran into a problem saying that windows update service might not be running and i need to restart my computer but after many restart its still not running. tried reboot still the same. laptop came with windows seven pre in stalled
avira virus and spy bot (safer-networking.org). other laptop is windows 7 with avira virus control and spy bot (safer-networking.org) and there is no problems with that one

3 people were helped by this reply

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Hello Arthurcn,

Try running Windows update troubleshooter and check:

 

http://windows.microsoft.com/en-US/windows7/Open-the-Windows-Update-troubleshooter

 

Regards,

Savan – Microsoft Support.

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Help us help you. Please read:

What information to post in the Windows Update forum
http://social.answers.microsoft.com/Forums/en-US/vistawu/thread/1467f44b-ee27-4f7d-98d7-f1c4b35b3395

--
~Robear Dyer (PA Bear)
Microsoft MVP (Windows Client) since October 2002

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Thank you for the post:

I could not find: 

background intelligent transfer service (BITS) - manual

or the entry for automatic updates.  Plaese help!

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@Jennie & anyone else with a similar problem: To avoid confusion & duplication of effort, please begin your own, new thread in the appropriate forum. State your current IE version and full Windows version (e.g., WinXP SP3; WinXP 64-bit SP2; Vista SP2; Vista 64-bit SP2; Win7 32-bit; Win7 32-bit SP1; Win7 64-bit; Win7 64-bit SP1) in your first post. Thank you.

See...

    HOW TO begin your own, new thread about your computer & your problem
    http://answers.microsoft.com/en-us/Page/faq#faqGettingAnswers5

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~Robear Dyer (PA Bear)
Microsoft MVP (Windows Client) since October 2002

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Thank you. I posted my question. 

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--
~Robear Dyer (PA Bear)
Microsoft MVP (Windows Client) since October 2002

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i dont have a system restore device????

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