Windows 7 Update Boot Error

My computer has been trying to do a system update for awhile. I would shut down the computer. Then upon boot up the computer would try to install the files. When windows would load, the load would fail and the computer would restart. Then the computer would remove the changes and reboot. Finally the computer would boot normally only to still need an update (obviously). 

Today the computer is booting up getting to the windows loading screen only to cause the computer to "reboot". The problem is the computer will never reboot from here. Currently to access the computer I have to enter in through safe mode. There seems to be an error with the windows update software. I run Windows Update Trouble shoot and Error pop up that cannot be fixed.

Windows Update
Publisher details
Issues found
Repair Windows Update components
Repairing Windows Update components frequently resolves common Windows Update errors
Not fixed
Windows Update components must be repaired
Completed
Potential issues that were checked
Repair default Windows Update locations
Change Windows Update locations to Windows default settings
Issue not present
Issues found
Detection details
6
Repair Windows Update components
Not fixed
Repairing Windows Update components frequently resolves common Windows Update errors
Windows Update components must be repaired
Completed
One or more Windows Update components are configured incorrectly
Potential issues that were checked
Detection details
Repair default Windows Update locations
Issue not present
Change Windows Update locations to Windows default settings
Detection details
Collection information
Computer Name: HOVA-DESKTOP
Windows Version:
6.1
Architecture:
amd64
Time:
Saturday, December 01, 2012 10:47:28 PM
Publisher details
Windows Update
Resolve problems that prevent you from updating Windows.
Package Version:
4.0.2.20110211
Publisher:
Microsoft Corporation



I assume the problem with booting has something to do with this. As I am in safemode I am unable to uninstall and of the software updates. I am at a loss since I can only work with my computer from safe mode.

Any suggestions or tips?

Thank you very much in advance!

Hova

Hello, Bhova,

 

Download this tool and run a full scan to rule out malware

http://www.microsoft.com/security/pc-security/malware-removal.aspx

When finished, use this online scanner

http://housecall.trendmicro.com/

 

Press Windows Flag Key + R to open the Run box

Type Msconfig

Click on Services Tab

Check "Hide All Microsoft Services"

Click Disable All

This puts you into a clean boot mode

Restart and see if Windows Loads

 

Rename Software Distribution Folder

Open Command Prompt with elevated privileges

Type the following pressing Enter after each line.

net stop wuauserv
cd %systemroot%
ren SoftwareDistribution SoftwareDistribution.old
net start wuauserv

 

Install the latest version of Windows Update Agent

http://support.microsoft.com/kb/949104

 

If so, use System Update Readiness Tool

http://windows.microsoft.com/en-US/windows7/What-is-the-System-Update-Readiness-Tool

 

Reset Components - Run the tool in "default" mode then go back and run it in "aggressive" mode

http://support.microsoft.com/kb/971058

 

Retry Updates

 

Pat

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[post withdrawn]

--
~Robear Dyer (PA Bear)
Microsoft MVP (Windows Client) since October 2002

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Hello, Bhova,

 

Download this tool and run a full scan to rule out malware

http://www.microsoft.com/security/pc-security/malware-removal.aspx

When finished, use this online scanner

http://housecall.trendmicro.com/

 

I tried both of these. I used MSEssentials for the scan and the tried House call. It did find two things, but MSE removed them and nothing was affected. I'm still having the same problems. Just to make sure I ran the scan twice. 


Press Windows Flag Key + R to open the Run box

Type Msconfig

Click on Services Tab

Check "Hide All Microsoft Services"

Click Disable All

This puts you into a clean boot mode

Restart and see if Windows Loads

 

I tried this but still the same hing keeps happening. 




I will continue to try the rest of the suggestions. I wanted to give you a status update on how it's coming and to thank you for responding to my post. Thanks!


Hova

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You're welcome.

 

When Windows Loads, open Device Manager

Start > Right click on Manage

Click continue on UAC window

Select Device Manager

Look for yellow exclamation marks or question marks

Right click on the driver and look at the code # in the status window

 

You might also uninstall the driver

Reboot computer

Windows will reload the driver

Go to manufacturer's site and look for driver updates

 

Try this MS Fixit

You cannot install some updates or programs

http://support.microsoft.com/kb/822798

Pat

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I noticed when I try to "Repair Your Computer" it always fails because it thinks there is a USB device. I do have my mouse plugged in through USB but nothing else. Does this help any in solving this problem?

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Rename Software Distribution Folder

Open Command Prompt with elevated privileges

Type the following pressing Enter after each line.

net stop wuauserv
cd %systemroot%
ren SoftwareDistribution SoftwareDistribution.old
net start wuauserv


When I run this I get an error of  

"System Error 1084 has occurred

The service cannot be started in safe mode"



When Windows Loads, open Device Manager

Start > Right click on Manage

Click continue on UAC window

Select Device Manager

Look for yellow exclamation marks or question marks

Right click on the driver and look at the code # in the status window

 

I tried this and I do have 

SM Bus COntroller

USB Controller

USB Controller


all with the yellow ?

I have tried updating the driver and that fails to work. I have disabled the devices and restarted the computer and the smae thing still happens. This might have a direct correlation with my last post about the "Repair Your Computer" I tried to repair with these devices disabled


You might also uninstall the driver

Reboot computer

Windows will reload the driver

Go to manufacturer's site and look for driver updates

 

Try this MS Fixit

You cannot install some updates or programs

http://support.microsoft.com/kb/822798


I am unable to perform this since I am only in safe mode

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Change the boot order first:

 

To reset the boot order to the default settings, follow the steps below.  This is done on an HP computer
  1. Turn on or restart the computer.
  2. While the display is blank, press the F10 key to enter the BIOS settings menu.
  3. Press the F9 key to reset the BIOS to the default settings.
  4. Press the F10 key to save the changes and exit the BIOS settings menu.

 

This may reload the system in normal mode

 

Were there codes with these devices

Right click on them > Select Properties

General Tab > Status Window

Post back Code message and code #

SM Bus COntroller

USB Controller

USB Controller

Pat

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Were there codes with these devices

Right click on them > Select Properties

General Tab > Status Window

Post back Code message and code #

SM Bus COntroller

This device is disabled. (Code 22) Click Enable Device to enable this device.


USB Controller

This device is disabled. (Code 22)


Click Enable Device to enable this device.


USB Controller

This device is disabled. (Code 22)


Click Enable Device to enable this device.




When they are Enabled:

SM Bus COntroller

The drivers for this device are not installed. (Code 28) There is no driver selected for the device information set or element. To find a driver for this device, click Update Driver.


USB Controller

The drivers for this device are not installed. (Code 28)

There is no driver selected for the device information set or element.

To find a driver for this device, click Update Driver.



USB Controller

The drivers for this device are not installed. (Code 28)

There is no driver selected for the device information set or element.

To find a driver for this device, click Update Driver.

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You disabled the devices earlier

 

Use Safe Mode with Command Prompt

Command Prompt - Repair Missing or Corrupt Files

When a corrupt or missing system file prevents the operating system from booting normally, you need to use the Windows 7 setup DVD or a System Repair Disc to start the Command Prompt and, from there the System File Checker (SFC). I f Windows 7 boots, but you get messages about missing system files, you will be able to fix the problem by running the System File Checker (SFC) in the Command Prompt (NOTE: must be run as administrator).

 

Do you know which drive contains the operating system?

On most computers, it is generally C:\Windows

 

In command prompt window type:

sfc /scannow /offbootdir=d:\ /offwindir=d:\windows

Press Enter

 

This will fix missing or corrupt files

 

Pat

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Question Info


Last updated December 22, 2017 Views 554 Applies to: