windows 7 service pack 1 kb976932 with error code 0x800B0100

Hi,

can someone help me try and install this update, windows 7 service pack 1 kb976932 error code 0x800B0100, i have spent the last 4 hours looking through all the Q&A's about this to try and fix it to no avail.  I have tried the checksur tool, also tried the updatefix it, which doesn't work.

I updated my system from vista to windows 7, details are -

windows 7 home premium, 32 bit.

Im not very computer minded and don't know much about the in's and out's of how they work, i hope someone can help, as it's annoying me now.

thanks

 

 

Question Info


Last updated December 20, 2017 Views 1,511 Applies to:
Answer
Answer

Hi,

1.     Was it working fine before?

2.     Have you made any changes to your computer prior to this issue?

3.     What anti-virus software are you using?

You can try the methods below and see if it works.

 

Method 1

You can run  Windows Update Troubleshooter from the link below and see if it works.

 http://windows.microsoft.com/en-US/windows7/Open-the-Windows-Update-troubleshooter

 Check if the issue is resolved.

Method 2

You can disable the anti-virus temporarily to install the updates.

Disable anti-virus software

http://windows.microsoft.com/en-US/windows7/Disable-antivirus-software

Note : After troubleshooting enable the anti-virus software.

Method 3

Follow the steps below:

Step 1

Install the updates manually in a clean boot state and see it works.

How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

 

http://support.microsoft.com/kb/929135

 

Note : After troubleshooting follow Step 7: Reset the computer to start as usual

 

Step 2

You can download the updates from the link below.

Microsoft Download Center

http://www.microsoft.com/downloads/en/details.aspx?familyId=c3202ce6-4056-4059-8a1b-3a9b77cdfdda

Hope this information helps.

You can refer the article below

http://support.microsoft.com/kb/976932

 

Hope this helps.

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