windows 7 service pack 1 kb976932 with error code 0x800B0100


can someone help me try and install this update, windows 7 service pack 1 kb976932 error code 0x800B0100, i have spent the last 4 hours looking through all the Q&A's about this to try and fix it to no avail.  I have tried the checksur tool, also tried the updatefix it, which doesn't work.

I updated my system from vista to windows 7, details are -

windows 7 home premium, 32 bit.

Im not very computer minded and don't know much about the in's and out's of how they work, i hope someone can help, as it's annoying me now.





1.     Was it working fine before?

2.     Have you made any changes to your computer prior to this issue?

3.     What anti-virus software are you using?

You can try the methods below and see if it works.


Method 1

You can run  Windows Update Troubleshooter from the link below and see if it works.

 Check if the issue is resolved.

Method 2

You can disable the anti-virus temporarily to install the updates.

Disable anti-virus software

Note : After troubleshooting enable the anti-virus software.

Method 3

Follow the steps below:

Step 1

Install the updates manually in a clean boot state and see it works.

How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7


Note : After troubleshooting follow Step 7: Reset the computer to start as usual


Step 2

You can download the updates from the link below.

Microsoft Download Center

Hope this information helps.

You can refer the article below


Hope this helps.

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Question Info

Last updated December 20, 2017 Views 1,511 Applies to: