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Windows 7 blue screen (kernel power ID41 category 63)

Clementwong_ asked on

Hi have a diy computer, running windows 7 64 bit. i keep encountering blue screens when i try to put my pc into sleep mode. it only happens sometimes, and i cant figure out what happened. i did not make any changes whatsoever, but before that the windows updates usually fail.

here is the error message:

<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
  <EventID>41</EventID>
  <Version>2</Version>
  <Level>1</Level>
  <Task>63</Task>
  <Opcode>0</Opcode>
  <Keywords>0x8000000000000002</Keywords>
  <TimeCreated SystemTime="2014-04-16T12:20:37.894413000Z" />
  <EventRecordID>200298</EventRecordID>
  <Correlation />
  <Execution ProcessID="4" ThreadID="8" />
  <Channel>System</Channel>
  <Computer>ClementWong-PC</Computer>
  <Security UserID="S-1-5-18" />
  </System>
- <EventData>
  <Data Name="BugcheckCode">10</Data>
  <Data Name="BugcheckParameter1">0xfffffa8106de1a18</Data>
  <Data Name="BugcheckParameter2">0x2</Data>
  <Data Name="BugcheckParameter3">0x1</Data>
  <Data Name="BugcheckParameter4">0xfffff80002332c9f</Data>
  <Data Name="SleepInProgress">false</Data>
  <Data Name="PowerButtonTimestamp">0</Data>
  </EventData>
  </Event>

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Patrick Barker replied on

Thanks very much!


The attached DMP file is of the IRQL_NOT_LESS_OR_EQUAL (a) bug check.

This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.

This bug check is issued if paged memory (or invalid memory) is accessed when the IRQL is too high. The error that generates this bug check usually occurs after the installation of a faulty device driver, system service, or BIOS.


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1. AppleCharger.sys is listed and loaded which is the GIGABYTE On/Off Charge driver. See here for details - http://www.gigabyte.us/MicroSite/185/on-off-charge.htm

Remove this software + Gigabyte Easy Saver ASAP, it's very troublesome.


GIGABYTE On/Off Charge driver. See here for details - http://www.gigabyte.us/MicroSite/185/on-off-charge.htm

2. Remove and replace Kaspersky with Microsoft Security Essentials for temporary troubleshooting purposes as it's likely causing conflicts:

Kaspersky removal - http://support.kaspersky.com/common/service.aspx?el=1464

MSE -  http://windows.microsoft.com/en-us/windows/security-essentials-download

3. SSPORT.sys is listed and loaded which is the Samsung Printer driver. It's dated from 2005, therefore you'll either need to check for an update - http://www.samsung.com/us/support/download/supportDownloadMain.do

or if not available, uninstall the printer software + disconnect the printer.

Regards,

Patrick

Debugger/Reverse Engineer.
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