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why can't windows 7 install updates?

thomas48kelly asked on
Every time I shut down, I get a message: Installing updates. Do not switch off your computer. Eventually the computer "installs" the 4 updates and shuts down, but next time it's switched on it says preparing to configure windows. 0% complete. This "hangs" for a while, then I get the individual users account log in screen and everything seems to work OK. When I shut down again, though, it goes through the same rigmarole again and also on start up. This has been happening for a week. Any ideas how to stop it?
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MowGreen replied on
Please try resetting Windows Update components by downloading and saving the Fixit on this page - How do I reset Windows Update components ?

When the download completes, close all open programs and browsers.
Now run MicrosoftFixit50202.msi and choose it's Default mode.
When it's finished running see if the system can search for, detect, download, and install updates.

If no joy, then suggest that you configure the system to Clean boot .
After restarting to the Clean boot state, run the Fixit once more and choose it's Aggressive mode.
When it's finished running see if the system can update while still in the Clean boot state, including restarting the system to see if the "hang" still occurs.

* Suggest you leave one update to do later when the system is running in normal Windows mode. *

NOTE: In the Clean boot state all 3rd party firewalls will be Disabled.
Ensure that the native Windows 7 firewall is now On.

If the "hang" is not occurring when the system has been updated in the Clean boot state after running the Fixit, then undo the Clean boot steps and restart to normal Windows mode.
Now see if the one remaining update installs properly.

If the hanging issue is still occurring in the Clean boot state, then please copy and paste the last 50 or so lines of the WindowsUpdate.log into your reply - How to read the Windowsupdate.log file

If the issue only occurs in normal Windows mode, then 3rd party software is the most likely cause.
MowGreen

*-343 FDNY -*
Never Forgotten
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kcelsi replied on

Hello,

I have the same problem in Windows 7.  My windows update won't download updates when I do it manually.  It will download and install them on it's own, but when I try to do it, the box says Checking for Updates forever and never stops.  I followed all the instructions in this post in Clean Boot mode, but it didn't work.  Every time I restart, the computer says it's configuring Windows and not to shut down the computer.  

The Fix It results stated that 4 of the problems couldn't be fixed.  Here are the results:

Problems installing recent updates Not fixed
Repair Windows Update Completed
Problems installing recent updates Not fixed
Repair Windows Update Completed

Check for missing or corrupt files Detected
Repair missing or corrupt files Completed
Some security settings are missing or have been changed Fixed
Reset security settings Completed
Service registration is missing or corrupt Fixed
Reset service registration Completed
Windows Update error 0x80070057(2014-02-28-T-04_17_47P) Fixed
Resetting Windows Update data store Completed
Problems installing recent updates Fixed
Repair Windows Update Completed
Potential issues that were checked
Windows Update environment variables are incorrect Issue not present
Windows Update services are not running Issue not present
Cryptographic service components are not registered Issue not present
Issues found
􀀟 Problems installing recent updates Not fixed
Repair Windows Update Completed
Repair Windows Update services and dependencies
􀀟 Problems installing recent updates Not fixed
Repair Windows Update Completed
Repair Windows Update services and dependencies
􀀟 Check for missing or corrupt files Detected
Repair missing or corrupt files Completed
SFC Output
Output: Windows Resource Protection could not start the repair service.
􀀟 Some security settings are missing or have been changed Fixed

I included the most recent part of my WindowsUpdate.log file here.  

Do you have any suggestions??  Thank you.

2014-02-28 16:30:20:582 528 15e0 AU ###########  AU: Initializing Automatic Updates  ###########
2014-02-28 16:30:20:582 528 15e0 AU AU setting next detection timeout to 2014-02-28 21:30:20
2014-02-28 16:30:20:582 528 15e0 AU  # Approval type: Scheduled (User preference)
2014-02-28 16:30:20:582 528 15e0 AU  # Scheduled install day/time: Every day at 3:00
2014-02-28 16:30:20:582 528 15e0 AU  # Auto-install minor updates: Yes (User preference)
2014-02-28 16:30:20:582 528 15e0 AU  # Will interact with non-admins (Non-admins are elevated (User preference))
2014-02-28 16:30:20:582 528 15e0 AU  # Will display featured software notifications (User preference)
2014-02-28 16:30:20:582 528 15e0 AU Setting AU scheduled install time to 2014-03-01 08:00:00
2014-02-28 16:30:20:582 528 15e0 AU Successfully wrote event for AU health state:0
2014-02-28 16:30:20:582 528 15e0 AU Initializing featured updates
2014-02-28 16:30:20:582 528 15e0 AU Found 0 cached featured updates
2014-02-28 16:30:20:582 528 15e0 AU Successfully wrote event for AU health state:0
2014-02-28 16:30:20:582 528 15e0 AU AU setting pending client directive to 'Install Approval'
2014-02-28 16:30:20:597 528 15e0 AU Successfully wrote event for AU health state:0
2014-02-28 16:30:20:597 528 15e0 AU AU finished delayed initialization
2014-02-28 16:30:20:597 528 15e0 AU #############
2014-02-28 16:30:20:597 528 15e0 AU ## START ##  AU: Search for updates
2014-02-28 16:30:20:597 528 15e0 AU #########
2014-02-28 16:30:20:597 528 15e0 AU <<## SUBMITTED ## AU: Search for updates [CallId = {D5EFDB0E-CCC9-4B6C-BC0B-D7E1AF0DE3B4}]
2014-02-28 16:30:20:597 528 ef4 Agent *************
2014-02-28 16:30:20:597 528 ef4 Agent ** START **  Agent: Finding updates [CallerId = AutomaticUpdates]
2014-02-28 16:30:20:597 528 ef4 Agent *********
2014-02-28 16:30:20:597 528 ef4 Agent  * Online = No; Ignore download priority = No
2014-02-28 16:30:20:597 528 ef4 Agent  * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1"
2014-02-28 16:30:20:597 528 ef4 Agent  * ServiceID = {7971F918-A847-4430-9279-4A52D1EFE18D} Third party service
2014-02-28 16:30:20:597 528 ef4 Agent  * Search Scope = {Machine}
2014-02-28 16:30:35:589 528 15e0 AU Launched new AU client for directive 'Install Approval', session id = 0x1
2014-02-28 16:31:02:858 528 ef4 Agent WARNING: Failed to evaluate Installed rule, updateId = {5E6A375D-B4CF-4CB3-A8B6-FD35C637F90E}.200, hr = 80080005
2014-02-28 16:31:32:888 528 ef4 Agent WARNING: Failed to evaluate Installable rule, updateId = {5E6A375D-B4CF-4CB3-A8B6-FD35C637F90E}.200, hr = 80080005
2014-02-28 16:32:32:948 528 ef4 Agent WARNING: Failed to evaluate Installed rule, updateId = {DAD3D527-6226-4AAB-85C0-22C6C05E9679}.200, hr = 80080005
2014-02-28 16:33:02:969 528 ef4 Agent WARNING: Failed to evaluate Installable rule, updateId = {DAD3D527-6226-4AAB-85C0-22C6C05E9679}.200, hr = 80080005
2014-02-28 16:34:03:031 528 ef4 Agent WARNING: Failed to evaluate Installed rule, updateId = {196BF6E6-D8DD-4F49-8B1C-04A9AA14852F}.104, hr = 80080005
2014-02-28 16:34:33:076 528 ef4 Agent WARNING: Failed to evaluate Installable rule, updateId = {196BF6E6-D8DD-4F49-8B1C-04A9AA14852F}.104, hr = 80080005
2014-02-28 16:35:33:125 528 ef4 Agent WARNING: Failed to evaluate Installed rule, updateId = {CF744B4B-33FA-4CA4-B3CD-6DE34DF0A8DF}.200, hr = 80080005
2014-02-28 16:36:03:163 528 ef4 Agent WARNING: Failed to evaluate Installed rule, updateId = {0A6183D8-37B9-4E47-A022-4C6878638986}.202, hr = 80080005
2014-02-28 16:36:31:422 528 16cc AU Getting featured update notifications.  fIncludeDismissed = true
2014-02-28 16:36:31:422 528 16cc AU No featured updates available.
2014-02-28 16:36:33:165 528 ef4 Agent WARNING: Failed to evaluate Installed rule, updateId = {F25A4975-FC52-4FBF-A34B-B5BD199137AA}.202, hr = 80080005
2014-02-28 16:36:39:151 528 16cc AU Triggering AU detection through DetectNow API
2014-02-28 16:36:39:151 528 16cc AU Will do the detection after current detection completes
2014-02-28 16:37:03:192 528 ef4 Agent WARNING: Failed to evaluate Installable rule, updateId = {F25A4975-FC52-4FBF-A34B-B5BD199137AA}.202, hr = 80080005
2014-02-28 16:38:03:244 528 ef4 Agent WARNING: Failed to evaluate Installed rule, updateId = {44F74A18-AF6E-46D2-BA63-25E3366E079E}.202, hr = 80080005

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