kb2887069 hangs at 12%

whenever i am installing this update on my laptop, is hangs at 12% and doesnt move, after awhile it auto restarts, tries again, repeats 3 times then just goes to normal and it states that the update failed, every other update installed just fine, tried cleaning out the windows update temp files using disk cleanup, no dice
 

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Last updated November 25, 2018 Views 20,820 Applies to:
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Answer

PLEASE READ: 

IF YOU HAVE AVG ANTIVIRUS PLEASE DISABLE IT AND ATTEMPT TO INSTALL THE UPDATE.

IF YOU ARE NOT RUNNING AVG, TRY CLEARING OUT THE TEMP FOLDER.

IF ALL OF THAT DOESN'T WORK, POST ON THIS THREAD WHAT YOUR COMPUTER IS AND WHAT SOUND CARD IS INSTALLED.

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