KB2670838 installation and igdpmd64.sys blue screen

Helllo,

 

yesterday (2013-02-28) I installed the update KB2670838 as sugested by the notice.

Afterwards I have a blue screen when using IE9.

The problem came up just after the selection of some text in IE 9 ...

and every time i tried to do so...

I tried many times with diferent programs by selecting any text and the problem wasn't there...

I tried other browsers and selecting wasn't a problem...

The file pointed out in the blue screen as responsible for the crash was igdpmd64.sys

said to be related with the Intel graphics card.

 

After looking here and there in forums and advices i decided to look for recent updates

and i noticed the one of Yesterday on graphical matters.

I removed it and hellas... now it is working well.

 

For information and for advice because the update is said to be advisable to be installed.

 

=======  My system =======

 

Computer: HP pavilion g6 Notebook

System: Windows 7 SP1 Home Premium Korean

System type: 64bit

Processor: Intel(R) Core(TM) i5-2410M CPU @ 2.30GHz

Memory: 4.00GB

Graphics: Mobile Intel(R) HD Graphics

Graphic adaptor version: 8.810.4.5000

DirectX version: DirectX 10

Browser: IE 9

 

Is there someone with similar problem that mannaged to install this update?

Or is that a bug on the update package that will be corrected?

 

 

 

Question Info


Last updated January 8, 2020 Views 164,928 Applies to:
Answer
Answer

Try removing KB2670838. It is currently causing many problems. http://windows.microsoft.com/en-US/windows7/Remove-an-update

 

To hide the update to prevent it reinstalling select Start, All Programs, Windows Update, Check for Updates. When the list of available updates appears right click on KB2670838 and select Hide.

Gerry
Stourport-on-Severn, Worcestershire, England
Enquire Plan Execute

53 people were helped by this reply

·

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.