KB2670838 installation and igdpmd64.sys blue screen



yesterday (2013-02-28) I installed the update KB2670838 as sugested by the notice.

Afterwards I have a blue screen when using IE9.

The problem came up just after the selection of some text in IE 9 ...

and every time i tried to do so...

I tried many times with diferent programs by selecting any text and the problem wasn't there...

I tried other browsers and selecting wasn't a problem...

The file pointed out in the blue screen as responsible for the crash was igdpmd64.sys

said to be related with the Intel graphics card.


After looking here and there in forums and advices i decided to look for recent updates

and i noticed the one of Yesterday on graphical matters.

I removed it and hellas... now it is working well.


For information and for advice because the update is said to be advisable to be installed.


=======  My system =======


Computer: HP pavilion g6 Notebook

System: Windows 7 SP1 Home Premium Korean

System type: 64bit

Processor: Intel(R) Core(TM) i5-2410M CPU @ 2.30GHz

Memory: 4.00GB

Graphics: Mobile Intel(R) HD Graphics

Graphic adaptor version: 8.810.4.5000

DirectX version: DirectX 10

Browser: IE 9


Is there someone with similar problem that mannaged to install this update?

Or is that a bug on the update package that will be corrected?




Try removing KB2670838. It is currently causing many problems. http://windows.microsoft.com/en-US/windows7/Remove-an-update


To hide the update to prevent it reinstalling select Start, All Programs, Windows Update, Check for Updates. When the list of available updates appears right click on KB2670838 and select Hide.

Stourport-on-Severn, Worcestershire, England
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Question Info

Last updated January 16, 2021 Views 165,423 Applies to: