I keep getting error code 800B0100 for update KB2491683 What do I do?

I keep getting error code 800B0100 for update KB2491683 I have tried Microsoft fix it and System Update Readiness Tool still it doesn't work i have also tried downloading and installing it Manually from the website which it then says update is not necessary for my system (correct installation file for my system.) 

This is a serious problem for me as I am a University student and the University requires fully updated Windows Security in order to access the network. What do i do?

Machine runs Windows 7 x64 original OS from laptop purchase
 

Question Info


Last updated December 21, 2017 Views 761 Applies to:

Hi Warren,

 

Have you made any changes to your computer recently?

 

I would suggest you to follow the steps and check if it helps.

Method 1: Run Windows update troubleshooter and check if it helps.

 

 

 

Note: System File Checker gives an administrator the ability to scan all protected files to verify their versions. If System File Checker discovers that a protected file has been overwritten, it retrieves the correct version of the file from the cache folder (%Systemroot%\System32\Dllcache) or the Windows installation source files, and then replaces the incorrect file. System File Checker also checks and repopulates the cache folder. You must be logged on as an administrator or as a member of the Administrators group to run System File Checker. If the cache folder becomes damaged or unusable, you can use the sfc /scannow, the sfc /scanonce, or the sfc /scanboot commands to repair its contents.

 

Method 3: You may also check the checksur.log and post back.

a) Click on start.

b)Type run in the search box and open it.

c) Type "%SYSTEMROOT%\Logs\CBS\" without quotes and click on OK.

d) Open checkSUR.log and post back.

 

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=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 13.0
2012-01-16 19:00

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages
(f) CBS Registry Error 0x80070002 Package_3_for_KB2533623~31bf3856ad364e35~amd64~~6.1.1.2 failed to get CurrentState
(f) CBS Registry Error 0x80070002 Package_3_for_KB2533623~31bf3856ad364e35~amd64~~6.1.1.2 failed to get Visibility

Checking Component Store

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Please answer each of the following diagnostic questions in a numbered list in your very next reply (no need to quote this post):

1a. When (approx. date) did you purchase the computer?

1b. Did Win7 come preinstalled on the computer when you bought it, did you do a clean install of Win7, or did you upgrade from Vista to Win7?

2. Is Windows 7 Service Pack 1 (already) installed? See...

   • Which version of the Windows operating system am I running?
      http://windows.microsoft.com/en-us/windows7/help/which-version-of-the-windows-operating-system-am-i-running

3. What is the full name of your installed anti-virus application or security suite and when (approx. date) does your current subscription expire?  What anti-spyware applications (other than Defender) are installed?  What third-party firewall (if any)?

4. Has a(nother) Norton application or a McAfee application EVER been installed on the computer?

5. Did a Norton free-trial or a McAfee free-trial [pick one] come preinstalled on the computer when you bought it? (Doesn't matter if you never used or Activated it.)

6. Which, if any, of the following updates ARE LISTED in View installed updates (not Update History)? [1]

    • KB2631813, KB2644615, KB2584146, KB2585542; KB2618444, KB2633171, KB2639417 & KB2620712

    • KB2656355 or KB2656356 [<=TELL ME WHICH ONE]

    • KB2544521 or Windows Internet Explorer 9 [<=TELL ME WHICH ONE]

7. Is Firefox, Chrome or any other alternate browser installed?

8. Are you in the habit of using "Registry cleaners" (e.g., Registry Mechanic; System Mechanic; RegCure; RegClean Pro; Advanced SystemCare; AVG PC TuneUp; Norton Registry Cleaner; PCTools Optimiser; SpeedUpMyPC; CCleaner)?

==============================================
[1] Start | Control Panel | Programs and Features | View installed updates (in left-hand menu)

--
~Robear Dyer (PA Bear)
Microsoft MVP (Windows Client) since October 2002

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1a. I believe I Purchased the Laptop around June 2011

1b. Windows 7 came pre-installed

2. Running Windows 7 Version 6.1 (Build 7601: Service Pack 1)

3. Kaspersky Internet Security 2011 (141 days license remaining)

4. I believe I may have installed a McAfee application by mistake during a rushed installation of something but it was swiftly uninstalled

5. I am Unsure whether McAfee or Norton was installed on the laptop as one of the first things I did was uninstall it. (McAfee seems to ring a bell though)

6. The following ARE NOT listed as installed:
  • KB2633171
The Following Are installed
  • KB2656256
  • Windows Internet Explorer 9
7. Chrome is Installed and Set as default Browser

8. Do Not use Registry Cleaners 

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[Please ignore my previous reference to KB2633171] 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

5. I am Unsure whether McAfee or Norton was installed on the laptop as one of the first things I did was uninstall it. (McAfee seems to ring a bell though)

Did you (a) uninstall (remove) the preinstalled McAfee free-trialware AND THEN (b) download/run the McAfee Consumer Products Removal Tool & reboot (c) BEFORE you installed Kaspersky Internet Security AND BEFORE you installed any Windows Updates?

--
~Robear Dyer (PA Bear)
Microsoft MVP (Windows Client) since October 2002

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I think I may have been prompted to uninstall McAfee WHILST trying to install Kaspersky but I may be mistaken about that. However I do believe that I installed Unistalled McAfee before Installing the Windows Updates

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Thank You so much for you immediate support in this matter however, the problem seems to have sorted itself out. I tried for the second time to install the update manually and this time the error message saying 'it is not required for my system' did not appear and the update installed successfully and I now have full connection to my university's network.

Your swift responses to my queries are fully appreciated. 

Warren Newman

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So you did not download/run the McAfee Consumer Products Removal Tool & reboot BEFORE you installed Kaspersky Internet Security AND BEFORE you installed any Windows Updates, is that correct?
--
~Robear Dyer (PA Bear)
Microsoft MVP (Windows Client) since October 2002

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