I can't install Windows 7 updates anymore; keep getting error code 80070002

I can't install Windows 7 updates anymore; keep getting error code 80070002. I've stopped the update service, deleted temporary update files, and restarted the update service, and I've run the recommended Fix It program. I still get 80070002.  Any suggestions? Thanks.

Original title: Can't defeat 80070002


Question Info

Last updated June 11, 2019 Views 3,819 Applies to:
Should I update to IE9 while I'm at it?

I wouldn't bother: If KB2604115 still fails to install, chances are IE9 will fail to install, too.


At this point, I must pass you on to MS Support for further assistance.

For home users, no-charge support for security updates (only!) is available by calling 800-MICROSOFT (800-642-7676) in the US or 877-568-2495 in Canada. [1]

For more information about how to contact your local Microsoft subsidiary for support issues relating to security updates (only!), visit the following Microsoft International Support website: http://support.microsoft.com/common/international.aspx?rdpath=4 

TIP (if you live in the US): Considering 75% of more of the American population (including any US-based MS Support techs) will be on holiday for the next week or two, the sooner you contact MS Support, the better!  I guarantee that the wait (or on-hold) time will only get worse from today on.

PS: IMHO the computer should NOT be connected to the internet or any local networks (i.e., other computers) in its current state. All of your personal data (e.g., online banking & credit-card passwords) should be considered at-risk, if not already compromised.

[1] Monday through Friday, 5:00 AM - 9:00 PM Pacific Time; Saturday and Sunday, 6:00 AM – 3:00 PM Pacific Time

~Robear Dyer (PA Bear)
Microsoft MVP (Windows Client) since October 2002

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