I never had any problems with Windows Update for many years, but
approximately one week ago
Windows Update said
it needed to update the Windows Update software.
I did, but then shortly after that
Windows Update always produced a red error message.
I ran System File Checker, but
it reported no problems.
the recommended Microsoft Troubleshooter, but
there was one problem it could not fix.
Then I tried this fix, Windows® 7 Update error 80246002
it didn't fix the problem either.
Somehow I ended up on a Windows Server forum, &
a solution put forward there seemed to be very straightforward, & promising:
There's not a lot of information available about how the Windows Update Agent actually works internally, or how it should work. Most of what we know is based on several years of empirical observations.
One observation that applies is that once the datastore and download cache get out of sync, the housekeeping routines don't delete anything. Deleting the files older than 10 days usually will restore normal functionality of that housekeeping task.
If it doesn't, and space is that critical, you might also find it beneficial to rebuild the entire datastore.
- Save the ReportingEvents.log file.
- Stop the WUA service.
- Delete the SoftwareDistribution folder.
- Restart the WUA service and restore the ReportingEvents.log file.
Lawrence Garvin, M.S., MCSA, MCITP:EA, MCDBA
SolarWinds Head Geek
Microsoft MVP - Software Packaging, Deployment & Servicing (2005-2014)
I did all of the above, except
I cannot restore the [original] ReportingEvents.log file (233kb), because
- I cannot
Delete the new one because
'the application is open in Application Information (???);
Close the file, & try again.' (?);
- I cannot
Paste, & Replace with the old one, because
I 'need Administrator Permission' [I am 'Administrator' ?], &
'the folder, or a file in it, is open in another program' (??);
- And I cannot
simply Paste the contents of the old log into the new log, because
'Access is Denied'.
How can I restore the [original] ReportingEvents.log file, to
get Windows Update working, again ?? ?
Any help will be greatly appreciated.