Failed to Install KB2956283 on Windows 7 PC (Error: The update is not applicable to your computer)

Hello guys,

Kindly note that we have pushed IE11 along with KB2929437 (IE11 Enterprise Mode) and 'Enterprise Mode' GPO to a few Windows 7 machines as part of our pilot testing. After the deployment, around 6-7 PCs have encountered the error where IE11 got crash when the user tried to launch it. As recommended by Microsoft Support site (https://support.microsoft.com/en-us/kb/2929437/), this issue is resolved once these PCs are installed with the specified Microsoft special patch - KB2956283.

I have tried to install the same patch (KB2929437) on other 2 PCs which do not have the problem just to make sure that every PC in our organization will all have the same list of Microsoft patches (standardization). Unfortunately the patch (KB2929437) failed to be installed on both PCs with the following error:

 

The following errors have also been appeared in WindowsUpdate.log every time the patch failed to be installed on client PC:

    2015-05-19 10:44:50:685 1108 1438 Agent WARNING: WU client fails CClientCallRecorder::RemoveService with error 0x80248014

    2015-05-19 10:44:50:685 3772 1714 COMAPI WARNING: ISusInternal::RemoveService failed, hr=80248014

From the original patch site, I didn't see any additional pre-requisites which need to be installed prior to the installation of this patch.

In addition, the site also does not provide any warning to prevent this patch from being installed on the PC without the specified 'IE11 crash' issue.

I have repaired and upgraded my Windows Update agent as per specified in one of the Microsoft site (https://support.microsoft.com/en-us/kb/971058/) but the problem remains the same.

Your advice and guidance on this issue is truly appreciated. Thanks in advance guys.

Best regards,

Syidie

 

Question Info


Last updated January 28, 2018 Views 780 Applies to:
Answer
Answer

Is KB3049563 listed in Installed Updates on the computers-in-question?

This is a Consumer-specific forum. You will find appropriate support for IE11 running in Win7 Enterprise in this forum => http://social.technet.microsoft.com/Forums/ie/en-US/home?forum=ieitprocurrentver

--
~Robear Dyer (PA Bear)
Microsoft MVP (Windows Client) since October 2002

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Hi Syidie,

Thank you for posting in Microsoft community.

We have a dedicated team to help you with this type of Enterprise level issues.

http://social.technet.microsoft.com/Forums/en-US/category/w7itpro/

Do let us know if you have any other queries pertaining to Windows in the future. We will be happy to help.

Thanks.

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