Error Code 8000FFFF on Windows 7 Updater

I am on a fairly new Acer 5332 laptop, running Windows 7.  Just tried to run the updater thingy and it says updates failed - Error Code 8000FFFF - unknown error.  Now it should be noted I know NOTHING about techie things on computers, I just muddle through as best I can, but even Google keeps sending me back to Vista forum posts - when I am on Windows 7.  I checked the Firewalls and its not to do with that.

Please can anyone advise me what to do about this code, in plain and simple, non-techically confusing for the not technical mind of mine, type of way?  lol

Thanks in advance.

 

Question Info


Last updated January 9, 2019 Views 6,523 Applies to:
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Answer

Please answer all of the following diagnostic questions by number in your very next reply (no need to quote this post):

1. Did you upgrade to Win7 or is it a new computer?

   • Is my PC running the 32-bit or 64-bit version of Windows?
      http://windows.microsoft.com/en-us/windows7/find-out-32-or-64-bit

2. Is it a Win7 64-bit computer?

3. What anti-virus application or security suite is installed and is your subscription current?  What anti-spyware applications (other than Defender)?  What third-party firewall (if any)?

4. Has a(nother) Norton or McAfee application ever been installed on the computer?

5. Did a Norton or McAfee free-trial come preinstalled on the computer when you bought it? (Doesn't matter if you never used or Activated it.)

Please answer all of the following diagnostic questions by number in your first reply (no need to quote this post):

   • Which version of the Windows operating system am I running?
      http://windows.microsoft.com/en-us/windows7/help/which-version-of-the-windows-operating-system-am-i-running

   • Is my PC running the 32-bit or 64-bit version of Windows?
      http://windows.microsoft.com/en-us/windows7/find-out-32-or-64-bit

1. Always state your full Windows version (e.g., WinXP SP3; WinXP 64-bit SP2; Vista SP1; Vista 64-bit SP2; Win7; Win7 64-bit) when posting in a forum or newsgroup. Please do so in your next reply.

2. What anti-virus application or security suite is installed and is your subscription current?  What anti-spyware applications (other than Defender)?  What third-party firewall (if any)?

3. Has a(another) Norton or McAfee application ever been installed on the computer?

4. Did a Norton or McAfee free-trial come preinstalled on the computer when you bought it? (Doesn't matter if you never used or Activated it.)

=======================

How do I reset Windows Update components?
=> Ignore the APPLIES TO section if Win7; Access KB971058 via Internet Explorer (32-bit) only; Run the Fix It in DEFAULT and then AGGRESSIVE modes, then reboot [1]
http://support.microsoft.com/kb/971058

~~~~~~~~~~~~~~~~~~~~~~
[1] Full Disclosure: Running the Fix It in AGGRESSIVE mode will delete your Update History but not the list of installed updates in Add/Remove Programs (WinXP) or Installed Updates (Vista & Win7).


~Robear Dyer (PA Bear) ~ MS MVP (IE, Mail, Security, Windows & Update Services) since 2002 ~ Disclaimer: MS MVPs neither represent nor work for Microsoft
--
~Robear Dyer (PA Bear)
Microsoft MVP (Windows Client) since October 2002

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